Job Description

Title: Behaviour Supervisor (Safeguarding)

Company Name: MSF Belgium (Medecins Sans Frontieres / Doctors Without Borders)

Vacancy: 1

Age: at least 18 years

Location: Cox's Bazar (Ukhia)

Minimum Salary: Tk. 78000 (Monthly)

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):NGO

Published: 3 Sep 2024

Education:
∎ Bachelor's degree in Social Science, Law, Education or Social Communication is required.

Requirements:

Additional Requirements:
∎ Age at least 18 years
∎ Experience in protection and prevention of abuses and discrimination, Gender-based violence, Diversity, Equity and Inclusion, in an international organization (is a must).
∎ Field humanitarian experience (is an asset).
∎ Experience and/or interest in social work /rights-based organizations, women organizations. Social process facilitation is an asset.
∎ Experience in working in refugees' camps or in collaboration with the Rohingya community is an asset.
∎ Ability to understand and talk with the Rohingya community is an asset.
∎ Able to organize and facilitate workshops.
∎ Proficient in MS Office Package (Word, Excel, PowerPoint, Outlook, Teams)
∎ Creativity and sensitivity for context when engaging on safeguarding expectations.
∎ Proficient in computer skills, like Internet.
∎ People Management and Development.
∎ Commitment to MSF principles.
∎ Behavioural flexibility.
∎ Results and Quality Orientation.
∎ Teamwork and Cooperation.
∎ Experience in protection and prevention of abuses and discrimination, Gender-based violence, Diversity, Equity and Inclusion, in an international organization (is a must).
∎ Field humanitarian experience (is an asset).
∎ Experience and/or interest in social work /rights-based organizations, women organizations. Social process facilitation is an asset.
∎ Experience in working in refugees' camps or in collaboration with the Rohingya community is an asset.
∎ Ability to understand and talk with the Rohingya community is an asset.
∎ Able to organize and facilitate workshops.
∎ Proficient in MS Office Package (Word, Excel, PowerPoint, Outlook, Teams)
∎ Creativity and sensitivity for context when engaging on safeguarding expectations.
∎ Proficient in computer skills, like Internet.
∎ People Management and Development.
∎ Commitment to MSF principles.
∎ Behavioural flexibility.
∎ Results and Quality Orientation.
∎ Teamwork and Cooperation.

Responsibilities & Context:
∎ Ensure, with the HOM and with consultation of the Behavior Unit, the design implementation and follow-up of the behavior management and safeguarding prevention strategy.
∎ Conduct Context analysis related to barriers and fears to feedback and complaint in the projects and coordination team.
∎ Supervise the safeguarding risk analysis (for individuals) and conduct necessary discussions with all stakeholders in the projects and coordination team  to identify risks and develop mitigating action plan.
∎ Design awareness raising activities at field level for all field staff, including international, national and Ministry of Health (MoH) staff, about the minimum Ethical conduct, risk of safeguarding breaches and the existing feed-back and complaint procedures.
∎ Raise awareness at field level with all staff (MSF ) about how to prevent any un-ethical conduct, explaining to all staff individual and institutional responsibility, and what to do to if they are victims, or if they witness a potential harmful conduct towards staff, patients or community members.
∎ Coordinate and conduct sensitization safeguarding activities for patients and caretakers, ensuring they understand their rights, and to evaluate how they relate to MSF staffs and volunteers.
∎ Liaise with the MST Prevention, the Behavior Manager and the Ethics Lead to update on findings and progress.
∎ Engage with the Coordination teams on embedding the safeguarding minimum standards and related policies into the contractual framework at capital and project level for all staff and partners.
∎ Support the projects and coordination team to define and establish more secure and accessible feedback and complaint procedures, for staff, the community, and patients.
∎ Raise awareness about how to welcome a complainant in a sensitive and adapted manner to provide or raise a safeguarding concern, including where to refer complainant.
∎ Conduct regular visits to projects and ensure close supervision of prevention activities and safe-guarding focal points at project level.
∎ Produce monthly report including assessment of the context related to barriers, weaknesses and strengths of the projects and coordination team, main topics of discussion and problems encountered, sessions and trainings done, reporting and communication systems that are in place or in need to be established/ to change.
∎ Supervise and conduct safeguarding training for all projects and coordination.
∎ Support the Ethics and Behavior Unit, in disseminating prevention tools already developed and still to develop (videos, leaflets, posters).
∎ Work  at project level on the strategy of Community based complaint mechanisms together with the Project coordinator and the medical team.
∎ Support all teams in the adaptation of the tools to the context/populations.
∎ In collaboration with all the Coordination Team, all the projects departments and aligned with the Ethics and Behavior Unit strategies, analyze the needs and implement initiatives to contribute and enhance the following six Safeguarding pillars:Safe Recruitment, induction and supervision.Safe Programming preventing and detecting abuse.Safe confidential and accessible complaints mechanism for staff and patients (including the most vulnerable persons are in place.Case management investigation procedures are adapted and implemented.Safe referral and assistance for survivors of abuse.Safe partners agreements and MoU.
∎ Safe Recruitment, induction and supervision.
∎ Safe Programming preventing and detecting abuse.
∎ Safe confidential and accessible complaints mechanism for staff and patients (including the most vulnerable persons are in place.
∎ Case management investigation procedures are adapted and implemented.
∎ Safe referral and assistance for survivors of abuse.
∎ Safe partners agreements and MoU.
∎ In Collaboration with the MSF Intersectional Support Team,  enhance the collaboration with the other MSF operational centers which run projects in Bangladesh, by sharing lesson learnt, and tools and if needed implementing common initiatives or share resources.
∎ Job Context: Safeguarding in the humanitarian sector involves protecting vulnerable individuals, including patients and staff, from harm, abuse, exploitation, discrimination, and neglect. It includes measures and policies to ensure that organizations and their personnel uphold strong ethical commitments, treating everyone with respect and fairness. Safeguarding ensures that no one—whether a beneficiary or a worker—is subject to misconduct, and it promotes a safe and inclusive environment for all.
∎ To engage with senior management on the strategy to implement the safeguarding minimum standards including the MSF behavioral commitments; supervise and monitor all the prevention activities, support the establishment of safe reporting channels, and promote a safe environment for staff, patients and communities. Through this work, she/he will support the colleagues who act as confidents for the staff and coordinate all prevention activities at projects level to influence a change of MSF’s working culture to be more aligned with MSF’s values and principles.
∎ Collaboration at the Projects and Coordination Level Internally:  Engage with the Head of Mission (HOM) and the Project Coordinator to determine the prevention and safeguarding needs in the mission and its projects.  Collaborate with the Human Resources department and the Field Coordination team (Project Coordinator and/or Project Medical Referent and others), during his/her visits to the projects regarding the planning of all activities, their monitoring and follow up.
∎ Job Responsibilities:
∎ Ensure, with the HOM and with consultation of the Behavior Unit, the design implementation and follow-up of the behavior management and safeguarding prevention strategy.
∎ Conduct Context analysis related to barriers and fears to feedback and complaint in the projects and coordination team.
∎ Supervise the safeguarding risk analysis (for individuals) and conduct necessary discussions with all stakeholders in the projects and coordination team  to identify risks and develop mitigating action plan.
∎ Design awareness raising activities at field level for all field staff, including international, national and Ministry of Health (MoH) staff, about the minimum Ethical conduct, risk of safeguarding breaches and the existing feed-back and complaint procedures.
∎ Raise awareness at field level with all staff (MSF ) about how to prevent any un-ethical conduct, explaining to all staff individual and institutional responsibility, and what to do to if they are victims, or if they witness a potential harmful conduct towards staff, patients or community members.
∎ Coordinate and conduct sensitization safeguarding activities for patients and caretakers, ensuring they understand their rights, and to evaluate how they relate to MSF staffs and volunteers.
∎ Liaise with the MST Prevention, the Behavior Manager and the Ethics Lead to update on findings and progress.
∎ Engage with the Coordination teams on embedding the safeguarding minimum standards and related policies into the contractual framework at capital and project level for all staff and partners.
∎ Support the projects and coordination team to define and establish more secure and accessible feedback and complaint procedures, for staff, the community, and patients.
∎ Raise awareness about how to welcome a complainant in a sensitive and adapted manner to provide or raise a safeguarding concern, including where to refer complainant.
∎ Conduct regular visits to projects and ensure close supervision of prevention activities and safe-guarding focal points at project level.
∎ Produce monthly report including assessment of the context related to barriers, weaknesses and strengths of the projects and coordination team, main topics of discussion and problems encountered, sessions and trainings done, reporting and communication systems that are in place or in need to be established/ to change.
∎ Supervise and conduct safeguarding training for all projects and coordination.
∎ Support the Ethics and Behavior Unit, in disseminating prevention tools already developed and still to develop (videos, leaflets, posters).
∎ Work  at project level on the strategy of Community based complaint mechanisms together with the Project coordinator and the medical team.
∎ Support all teams in the adaptation of the tools to the context/populations.
∎ In collaboration with all the Coordination Team, all the projects departments and aligned with the Ethics and Behavior Unit strategies, analyze the needs and implement initiatives to contribute and enhance the following six Safeguarding pillars:
∎ Safe Recruitment, induction and supervision.
∎ Safe Programming preventing and detecting abuse.
∎ Safe confidential and accessible complaints mechanism for staff and patients (including the most vulnerable persons are in place.
∎ Case management investigation procedures are adapted and implemented.
∎ Safe referral and assistance for survivors of abuse.
∎ Safe partners agreements and MoU.
∎ In Collaboration with the MSF Intersectional Support Team,  enhance the collaboration with the other MSF operational centers which run projects in Bangladesh, by sharing lesson learnt, and tools and if needed implementing common initiatives or share resources.

Compensation & Other Benefits:
∎ Medical allowance, Weekly 2 holidays
∎ Festival Bonus: 2
∎ Medical insurance for employee and direct dependents based on Health Care Policy- Locally Hired Staff (LHS).
∎ Salary is not negotiable. Income tax deduction at source will be applicable based on the current income tax rule.
∎ Festival bonus entitlement is effective upon completing one (01) year of uninterrupted service with MSF.
∎ There are no provisions for relocations.
∎ Medical insurance for employee and direct dependents based on Health Care Policy- Locally Hired Staff (LHS).
∎ Salary is not negotiable. Income tax deduction at source will be applicable based on the current income tax rule.
∎ Festival bonus entitlement is effective upon completing one (01) year of uninterrupted service with MSF.
∎ There are no provisions for relocations.

Employment Status: Full Time

Job Location: Cox's Bazar (Ukhia)

Read Before Apply:

• This is a permanent position and will be based in the camp (camp 14 and 15).

• Please mention your NID number in the CV.

• Only shortlisted candidates will be contacted and invited for the test.

• Only Bangladeshi citizens will be considered for this position.

• No monetary, goods or service offers, nor favoritism, will be tolerated in a recruitment process. Any illicit solicitations can be reported to the justice system. MSF reserves the right to refuse any candidate having benefited from such acts and will stop collaboration with any workers involved in such acts.

• Médecins Sans Frontières is an equal opportunity employer and encourages diversity, equity and inclusion.