Asst. Ticketing & Reservation Manager (Travel Agency Incharge)

Job Description

Title: Asst. Ticketing & Reservation Manager (Travel Agency Incharge)

Company Name: Stech Holidays Ltd.

Vacancy: --

Age: 25 to 40 years

Job Location: Dhaka (Banani)

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Travel Startup

• Bachelor/Honors

• Ticketing & Reservation certification

• At least 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Travel Startup

• Age 25 to 40 years
• Only Male

• Book airline tickets, hotel accommodations, car rentals, and other travel-related services for clients.
• Check availability, confirm reservations, and issue/ reissue/ modify tickets & process refunds according to clients' preferences and budget constraints.
• Provide recommendations and advice to clients on travel destinations, routes, and accommodation options.
• Ensure accuracy and completeness of all booking details, including travel dates, times, and passenger information.
• Umrah & Tourist visa processing
• Assist clients with inquiries via phone, email, or in person, providing information on travel options, prices, and policies.
• Handle customer complaints, issues, and requests promptly and professionally, striving to resolve them to the client's satisfaction.
• Maintain a positive and helpful attitude at all times, ensuring a pleasant experience for clients.
• Calculate and quote fares, taxes, and fees accurately, providing clients with clear and transparent pricing information.
• Process payments using various payment methods, such as credit cards, cash, or electronic transfers.
• Ensure compliance with payment processing procedures and security standards.
• Maintain accurate records of bookings, reservations, and payments, both electronically and in hard copy.·
• Generate and issue invoices, receipts, and other documentation as required.
• Coordinate with airlines, hotels, and other travel suppliers to confirm bookings, resolve issues, and ensure smooth travel arrangements for clients.
• Manage the travel agency operation

• Mobile bill,Profit share
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

As per the Company Rules.