Associate - Call Center Operations

Job Description

Title: Associate - Call Center Operations

Company Name: A renowned Global Organization

Vacancy: --

Age: 22 to 36 years

Job Location: Dhaka

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

Published: 2025-09-01

Application Deadline: 2025-10-01

Education:

Requirements:

Skills Required: Basic Computer literacy,Fluent In English

Additional Requirements:

• Age 22 to 36 years

• Excellent English communication skills (speaking & listening).

• Confident speaking with customers from English-speaking countries.

• Comfortable working during evening and night shifts.

• Proficient with basic computer applications (Google Sheets, MS Office, etc.).

• Prior international call center experience (6 months+) is an advantage, but freshers are encouraged to apply.

• Candidates with O/A-level backgrounds are highly encouraged.

• Both graduates and current students may apply.

• Handle inbound calls, addressing customer inquiries, concerns, and requests.

• Make outbound calls for follow-ups, feedback collection, and reminders.

• Provide accurate information regarding products, services, and policies.

• Resolve customer issues efficiently, escalating when needed.

• Maintain high call quality through active listening, empathy, and clear communication.

• Accurately document customer interactions in the company’s CRM.

• Achieve targets such as call handling time, resolution rate, and customer satisfaction.

• Ensure compliance with company policies and data security standards.

• Collaborate with team members to improve service and customer experience.

• Stay updated on process changes and company guidelines.

• Ensure compliance with company policies, data protection guidelines, and confidentiality standards during all calls.

• Work collaboratively with team members and other departments to improve service delivery and customer experience.

• Stay updated on process changes and company updates to better assist customers.

• Transportation & food allowances.

• Night shift allowance.

• Festival bonuses (after 1 year of continuous service).

• Medical insurance.

• Opportunity to work with international clients and grow your career.