Assistant Operation Manager

Job Description

Title: Assistant Operation Manager

Company Name: Codeware Ltd.

Vacancy: 02

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 1 year

• Bachelor/Honors

• At most 1 year

• Strong leadership and people management skills.

• Excellent communication skills in both Bangla and English.

• Proficiency in MS Excel and data analysis tools.

• Ability to work under pressure in a fast-paced startup environment.

• Problem-solving mindset with a proactive “get-it-done” attitude.

Kormi24 is a leading tech-enabled worker marketplace in Bangladesh, dedicated to connecting skilled workers (electricians, construction crews, drivers, etc.) with employers. As we scale our operations, we are looking for a dynamic and result-oriented Assistant Manager – Operations to oversee daily operational workflows, manage service quality, and support the growth of our platform.

• Operational Oversight: Supervise daily marketplace activities to ensure seamless matching between workers and employers.

• Team Leadership: Lead and mentor the operations team, ensuring all KPIs related to order fulfillment and user satisfaction are met.

• Service Quality: Monitor worker performance and user feedback to maintain high service standards across the platform.

• Process Improvement: Identify bottlenecks in the current operational flow and implement data-driven solutions to enhance efficiency.

• Stakeholder Management: Coordinate with the sales, marketing, and tech teams to align operational goals with company growth.

• Conflict Resolution: Act as an escalation point for complex issues involving users (employers/workers) to ensure quick and fair resolution.

• Reporting: Prepare weekly and monthly operational reports for senior management, focusing on growth metrics and operational costs.

• Mobile bill,Performance bonus
• Festival Bonus: 2

• Opportunity to grow with a fast-scaling tech startup