Assistant Manager- Ocean Freight (CS)

Job Description

Title: Assistant Manager- Ocean Freight (CS)

Company Name: EFL Global Limited

Vacancy: --

Age: At least 25 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Shipping, Freight forwarding, Transportation, Port Service, Inventory/Warehouse

• Bachelor of Business Administration (BBA)

• At least 5 years
• The applicants should have experience in the following business area(s): Shipping, Freight forwarding, Transportation, Port Service, Inventory/Warehouse

• Age At least 25 years

• We prioritize candidates with experience in the freight forwarding industry.
• If you have a strong background in this field and a deep understanding of its operations, we encourage you to apply and join our dynamic team.

• Oversee and manage the day-to-day shipment operations of Ocean Freight, ensuring timely communication and exceptional service to customers.

• Establish and maintain strong relationships with overseas agents, shippers, and key stakeholders to ensure smooth execution of shipments.

• Monitor and ensure compliance with Standard Operating Procedures (SOPs) for all customers, ensuring alignment with company policies.

• Manage booking processes, including coordination with shippers and buying houses, providing accurate information for shipment planning.

• Respond promptly and professionally to customer inquiries and resolve issues efficiently.

• Monitor EDI/DSR reports, ensuring timely submission and accuracy.

• Supervise and ensure smooth coordination between customers and the Ocean customer service/CGP Operations team for planning and execution, including providing shipment details such as booking numbers, agent details, carrier preferences, and estimated arrival times.

• Drive continuous improvement efforts within the customer service function by identifying areas of improvement and implementing effective strategies.

• Train and mentor team members, providing guidance on best practices, problem-solving, and customer-handling techniques.

• Maintain a high level of customer satisfaction by managing escalations, addressing customer concerns, and ensuring service excellence.

• Collaborate with vendors for customs status and timely provision of shipping documents.

• Work closely with internal departments to resolve operational issues and streamline communication between various stakeholders.

• Working with multiple customers at the same time.

• Keep close follow-up with all major shipping lines like OOCL/Hapag-Lloyd/ONE/MSC Line for bookings as well as space.

• Need to accept any other assigned work as and when required by the management.

• Mobile bill,Insurance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2