Assistant Manager Front Office
Job Description
Title: Assistant Manager Front Office
Company Name: SPACE Apartments
Vacancy: 01
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ A degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related fields. Computer Knowledge and experience in MS office programs.
Experience Requirements:
∎ At least 5 year(s)
Job Responsibilities:
∎ 1. Ensure Outstanding customer care at all times.
∎ 2. Maintains a friendly, cheerful, and courteous demeanor at all times.
∎ 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
∎ 4. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
∎ 5. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
∎ 6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
∎ 7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
∎ 8. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
∎ 9. Adhere to company credit limit/floor limit policies.
∎ 10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
∎ 11. Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
∎ 12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.
∎ 13. Cross Check all billing instructions are correctly updated
∎ 14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
∎ 15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
∎ 16. Performs other duties as assigned, requested or deemed necessary by management.
∎ 17. Ensure the Front office log book and the hotel log book is always updated and actioned upon.
∎ 18. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
∎ 19. Participate in hotel committees and task force assignments.
∎ 20. Assist all departments in servicing the guests during high-volume periods.
∎ 21. Takes responsibility of the Duty Manager / Front office manager
∎ 22. As an AFOM you will be a role model, sharing your expertise and continually inspiring the front office team.
Additional Requirements:
∎ Age at least 28 years
∎ A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera / Fidelio / NICE Property Management System is required.
Salary:
∎ Negotiable
∎ Service Charge
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Asper company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Sep 2022
Company Information:
∎ 10 Aug 2022
∎ SPACE Apartments
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
Deadline Expired on 9th Sep 2022
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