Job Description

Title: AAP-CFM Assistant

Company Name: Action Contre la Faim (ACF)

Vacancy: 10

Age: at least 18 years

Location: Cox's Bazar

Maximum Salary: Tk. 36051 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):NGO, Development Agency

Published: 17 Dec 2024

Education:
∎ Bachelor’s degree in any discipline

Requirements:

Additional Requirements:
∎ Age at least 18 years
∎ Minimum 1 years of work experience in Nutrition program/Complain Feedback mechanism/MEAL activities
∎ Female are preferable
∎ Familiar with local language / candidate from Chittagong region will be preferable
∎ Working experience with ACF / Refugee camp will be benefit.
∎ Strong understanding and field level experience of Refugee camps and recommended implementation guideline.
∎ Proven experience in community engagement
∎ Minimum 1 years of work experience in Nutrition program/Complain Feedback mechanism/MEAL activities
∎ Female are preferable
∎ Familiar with local language / candidate from Chittagong region will be preferable
∎ Working experience with ACF / Refugee camp will be benefit.
∎ Strong understanding and field level experience of Refugee camps and recommended implementation guideline.
∎ Proven experience in community engagement

Responsibilities & Context:
∎ Operationalize a Complain Feedback Mechanism at facility and community levels.
∎ Ensure the confidentiality, transparency, and proper documentation of all feedback and complaints.
∎ Guide beneficiaries in lodging complaints or providing feedback, ensuring their privacy and dignity are maintained.
∎ Maintain Complain registration and sharing to central CFMC focal for urgent response and follow up.
∎ Communicate outcomes and responses effectively to beneficiaries and communities.
∎ Maintain an organized database for tracking resolved and pending complaints with appropriate follow-up.
∎ Liaise with relevant stakeholders, including local authorities and service providers, to resolve issues outside the scope of the facility.
∎ Participate in camp-level accountability and information-sharing coordination meetings.
∎ Actively advocate for and integrate the four pillars of accountability—information sharing, participation, feedback mechanisms, and continual learning—into program delivery to ensure services are transparent, inclusive, and adaptive to community needs.
∎ Provide clear, context-sensitive communication to beneficiaries, ensuring they fully understand program services, their rights, and the mechanisms available for them to provide feedback or seek assistance.
∎ Educate beneficiaries about their rights, emphasizing the protection of their privacy and the value of their feedback, fostering trust and confidence in the program’s commitment to accountability.
∎ Establish and maintain an linkage with other sectors, ensuring relevant sectoral -related issues/feedback are referred efficiently and beneficiaries are connected to the appropriate support.
∎ Provide consistent appropriate advice and information/ counseling to participants through facility helpdesks and household visits, addressing concerns and guiding them to access services effectively.
∎ Identify and actively address obstacles preventing community members from accessing the feedback and accountability system, prioritizing inclusivity.
∎ Organize and promote opportunities for communities to share experiences, concerns, and challenges with the Complaint Feedback and Response Mechanism (CFRM), ensuring continuous improvement and stronger engagement.
∎ Support the MEAL team in planning and implementing AAP scaling up, including linking feedback with programmatic improvements, conducting sessions on community feedback analysis, and fostering a learning environment to drive evidence-based decision-making.
∎ Read and ensure a full understanding of ACFs Gender Minimum Standards & Child Protection Policies, asking questions and/or for support when necessary;
∎ Implement all work related activities with a gender, disability and child protection lens, taking into account the different needs, concerns and ideas of our staff and beneficiaries;
∎ Ensure the incorporation of PSEA and gender equity principles in all policies and activities;
∎ Help build an inclusive office environment where people do not feel disadvantaged or judged according to their gender or limited due to manageable disability.
∎ Objective 1: To establish, implement, and maintain a functional Complaint Feedback Mechanism (CFM) at integrated nutrition facilities to ensure timely, secure, and confidential handling of beneficiary feedback and complaints while facilitating actionable responses to improve the quality and accountability of the nutrition program..
∎ Operationalize a Complain Feedback Mechanism at facility and community levels.
∎ Ensure the confidentiality, transparency, and proper documentation of all feedback and complaints.
∎ Guide beneficiaries in lodging complaints or providing feedback, ensuring their privacy and dignity are maintained.
∎ Maintain Complain registration and sharing to central CFMC focal for urgent response and follow up.
∎ Communicate outcomes and responses effectively to beneficiaries and communities.
∎ Maintain an organized database for tracking resolved and pending complaints with appropriate follow-up.
∎ Liaise with relevant stakeholders, including local authorities and service providers, to resolve issues outside the scope of the facility.
∎ Participate in camp-level accountability and information-sharing coordination meetings.
∎ Objective 2: To uphold the principles of accountability to affected populations (AAP) by ensuring information sharing, participation, and effective feedback mechanisms are integrated into nutrition services, enabling communities to influence and improve service delivery.
∎ Actively advocate for and integrate the four pillars of accountability—information sharing, participation, feedback mechanisms, and continual learning—into program delivery to ensure services are transparent, inclusive, and adaptive to community needs.
∎ Provide clear, context-sensitive communication to beneficiaries, ensuring they fully understand program services, their rights, and the mechanisms available for them to provide feedback or seek assistance.
∎ Educate beneficiaries about their rights, emphasizing the protection of their privacy and the value of their feedback, fostering trust and confidence in the program’s commitment to accountability.
∎ Establish and maintain an linkage with other sectors, ensuring relevant sectoral -related issues/feedback are referred efficiently and beneficiaries are connected to the appropriate support.
∎ Provide consistent appropriate advice and information/ counseling to participants through facility helpdesks and household visits, addressing concerns and guiding them to access services effectively.
∎ Identify and actively address obstacles preventing community members from accessing the feedback and accountability system, prioritizing inclusivity.
∎ Organize and promote opportunities for communities to share experiences, concerns, and challenges with the Complaint Feedback and Response Mechanism (CFRM), ensuring continuous improvement and stronger engagement.
∎ Support the MEAL team in planning and implementing AAP scaling up, including linking feedback with programmatic improvements, conducting sessions on community feedback analysis, and fostering a learning environment to drive evidence-based decision-making.
∎ Objective 3:Proactively support ACFs commitments to gender equality, child protection and disability sensitivity report.
∎ Read and ensure a full understanding of ACFs Gender Minimum Standards & Child Protection Policies, asking questions and/or for support when necessary;
∎ Implement all work related activities with a gender, disability and child protection lens, taking into account the different needs, concerns and ideas of our staff and beneficiaries;
∎ Ensure the incorporation of PSEA and gender equity principles in all policies and activities;
∎ Help build an inclusive office environment where people do not feel disadvantaged or judged according to their gender or limited due to manageable disability.

Skills & Expertise:

Compensation & Other Benefits:
∎ 18 days of paid leave
∎ 10 days of paid casual leave
∎ Up to 01 month of paid sick leave per year
∎ Up to 26 calendar week's maternity leave
∎ Paternity leave, Marriage leave etc.
∎ PAID LEAVES:
∎ 18 days of paid leave
∎ 10 days of paid casual leave
∎ Up to 01 month of paid sick leave per year
∎ Up to 26 calendar week's maternity leave
∎ Paternity leave, Marriage leave etc.

Workplace:
∎ Work at office

Employment Status: Contractual

Gender:
∎ Only Female

Job Location: Cox's Bazar

Read Before Apply:

Action Against Hunger is committed to fostering equal opportunities for individuals of all genders and backgrounds, valuing diversity within its workforce. We strictly prohibit any form of discrimination based on gender, race, age, disability, religion, national origin, color, or any other protected class.

Action Against Hunger maintains a non-negotiable ZERO TOLERANCE policy concerning the Prevention of Sexual Exploitation & Abuse, Child Protection, Gender, and Safeguarding. All Action Against Hunger employees are required to abide by the Charter of Principles and Code of Conduct.

Company Information:
∎ Action Contre la Faim (ACF)
∎ Orin Tower, House # 23, Road # 113/A, Gulshan - 2, Dhaka 1212
∎ Action Contre la Faim | Action Against Hunger is a humanitarian non-Governmental, non-political, neutral and non-profit international organization (INGO) that was established in France in 1979 to deliver aid in countries throughout the world. The aim of Action Against Hunger is to save lives by combating Hunger and Disasters that threaten the Lives of vulnerable Children, Women & Men. Since 2007, Action Against Hunger has been providing assistance to vulnerable populations in Bangladesh in the arena of Nutrition & Health, Mental Health & Care Practices (MHCP), Food Security & Livelihoods (FSL & DRR), and Water Sanitation & Hygiene (WaSH).

Address::
∎ Orin Tower, House # 23, Road # 113/A, Gulshan - 2, Dhaka 1212
∎ Action Contre la Faim | Action Against Hunger is a humanitarian non-Governmental, non-political, neutral and non-profit international organization (INGO) that was established in France in 1979 to deliver aid in countries throughout the world. The aim of Action Against Hunger is to save lives by combating Hunger and Disasters that threaten the Lives of vulnerable Children, Women & Men. Since 2007, Action Against Hunger has been providing assistance to vulnerable populations in Bangladesh in the arena of Nutrition & Health, Mental Health & Care Practices (MHCP), Food Security & Livelihoods (FSL & DRR), and Water Sanitation & Hygiene (WaSH).

Application Deadline: 23 Dec 2024

Category: NGO/Development