Zonal Service Coordinator

Job Description

Title: Zonal Service Coordinator

Company Name: Butterfly Marketing Limited

Vacancy: 01

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Bachelor of Science (BSc)

• 2 to 4 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances

• Only Male

• Develop DSC and ASC as per guideline set by management
• Provide guide line on service repair process and implementation system for product service
• Plan for improving revenue through out of warranty jobs and spare parts business
• Visit ASC & showroom as per visit calendar, and provide guideline on improvement areas and findings
• Performance Monitoring and Set Action Plan
• Financial target VS achievement relating to out of warranty jobs and spare parts
• Spare parts fulfillment for ASC and DSC as per requirement
• Monitor RTAT (Repair Turn Around Time) report
• Regularly monitor customer issues other than that has arose 1st time notification or non-product related in nature
• NPS improving· Training and Development· Prepare training calendar for ASC Manpower
• As per organization policy maintain administrative works for the zone
• Inform supervisors on any issue arising that is out of scope
• Any relevant task assigned by management