Job Description
Title: Workforce Management Executive
Company Name: Asiatic Marketing Communications Limited
Vacancy: --
Age: 20 to 35 years
Location: Dhaka (Banani)
Salary: Negotiable
Published: 3 Mar 2024
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age 20 to 35 years
∎ Proven experience in workforce management, preferably in a contact center environment.
∎ Proficiency in workforce management tools such as Excel, Python
∎ Strong analytical skills with the ability to interpret data and make data-driven decisions.
∎ Excellent communication and interpersonal skills.
∎ Detail-oriented with the ability to prioritize tasks and manage time effectively.
∎ Ability to work collaboratively in a team environment.
∎ Familiarity with contact center operations and customer service principles is a plus.
∎ Proven experience in workforce management, preferably in a contact center environment.
∎ Proficiency in workforce management tools such as Excel, Python
∎ Strong analytical skills with the ability to interpret data and make data-driven decisions.
∎ Excellent communication and interpersonal skills.
∎ Detail-oriented with the ability to prioritize tasks and manage time effectively.
∎ Ability to work collaboratively in a team environment.
∎ Familiarity with contact center operations and customer service principles is a plus.
Responsibilities & Context:
∎ Utilize workforce management tools and systems to forecast contact volumes, schedule staff, and monitor real-time performance.
∎ Analyze historical data and trends to develop accurate forecasts and staffing requirements.
∎ Create and maintain efficient schedules that meet business needs while maximizing employee satisfaction.
∎ Monitor adherence to schedules and manage exceptions effectively.
∎ Identify opportunities for process improvements and implement best practices to enhance efficiency and productivity.
∎ Generate reports and provide insights to management on workforce performance and key metrics.
∎ Collaborate with HR, Operations, and other teams to address staffing needs and optimize resource allocation.
∎ Stay updated on industry trends and best practices in workforce management.
∎ As a Workforce Management (WFM) Executive, you will be responsible for optimizing staffing levels, scheduling, and forecasting to ensure efficient operations and exceptional service delivery in our contact center. You will collaborate closely with various teams to analyze data, implement strategies, and continuously improve our workforce management processes.
∎
∎ Key Responsibilities:
∎ Utilize workforce management tools and systems to forecast contact volumes, schedule staff, and monitor real-time performance.
∎ Analyze historical data and trends to develop accurate forecasts and staffing requirements.
∎ Create and maintain efficient schedules that meet business needs while maximizing employee satisfaction.
∎ Monitor adherence to schedules and manage exceptions effectively.
∎ Identify opportunities for process improvements and implement best practices to enhance efficiency and productivity.
∎ Generate reports and provide insights to management on workforce performance and key metrics.
∎ Collaborate with HR, Operations, and other teams to address staffing needs and optimize resource allocation.
∎ Stay updated on industry trends and best practices in workforce management.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Company Information:
∎ Asiatic Marketing Communications Limited
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Mar 2024
Category: Media/Advertisement/Event Mgt.
