Trainer- IT Support Service (Level 3)

Job Description

Title: Trainer- IT Support Service (Level 3)

Company Name: Bangladesh Labour Foundation (BLF)

Vacancy: 1

Age: At least 27 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Diploma in Computer Engineering / Bachelor’s degree in Computer Science & Engineering (CSE), Information Technology (IT), or a related discipline.

• 2 to 3 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Age At least 27 years

• Professional Experience: Minimum 2–3 years of experience in IT technical support, systems maintenance, or facilitating vocational/technical IT training modules.

• NSDA Certification: Official NSDA Level-4 CBT & A (Competency-Based Training & Assessment) Trainer/Assessor methodology certificate is strongly preferred. Industry certifications are a strong plus.

• Skills & Competencies: Strong practical troubleshooting skills in computer hardware, Windows/Linux environments, and local networking; good bilingual communication skills in Bangla and English; and strong interpersonal patience for mentoring foundational learners.

JOB OPPORTUNITY

Bangladesh Labour Foundation (BLF) is a leading national organization working to promote and protect the rights of workers across both formal and informal sectors. Since its establishment, BLF has championed the cause of decent work, social justice, occupational health and safety, gender equality, freedom of association, and climate-resilient and just transitions in Bangladesh`s labour landscape. With strong collaboration with trade unions, civil society, development partners, and government institutions, BLF implements a wide range of programs and advocacy initiatives that empower workers, improve working conditions, and influence public policy.

Position Overview:

The Bangladesh Labour Foundation (BLF) is seeking a dynamic, practical, and results-driven IT Instructor to lead the "IT Support Service – Level 3" training program. In this role, you will facilitate competency-based technical training aligned with the National Skills Development Authority (NSDA) framework. Shifting away from pure theory, this position centers on hands-on hardware troubleshooting, networking essentials, operating system maintenance, and user support. Your core objective is to equip trainees with industry-standard technical competencies, prepare them to clear external national NSDA assessments, and successfully transition into formal IT helpdesk and technical support roles

Preferred Job Description/Responsibility

• Deliver hands-on, interactive technical lessons aligned with NSDA Level 3 IT Support Service standards.

• Supervise lab sessions covering PC assembly/disassembly, operating system installation, peripheral setup, basic LAN configuration, and hardware/software diagnostics.

• Design and administer practical mock assessments, lab challenges, and technical assignments to track learner progress and ensure readiness for external NSDA evaluations.

• Maintain daily trainee attendance records, practical competency logs, and assessment portfolios required for NSDA compliance.

• Ensure laboratory safety, manage computer hardware equipment, and uphold occupational health and safety (OHS) standards in the training lab.

• Provide empathetic mentorship, professional ethics coaching, and workplace readiness support to learners from diverse or underrepresented backgrounds.

• Competitive monthly salary (based on qualifications and experience).