Trainee Assistant Officer - Call Center (Contractual)

Job Description

Title: Trainee Assistant Officer - Call Center (Contractual)

Company Name: SHIMANTO BANK PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh, Dhaka

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Banks,Call Center
• Freshers are also encouraged to apply.

Published: 2025-07-16

Application Deadline: 2025-07-23

Education:

• Bachelor/Honors
• Masters degree in any discipline

• 4 (Four) years Bachelor`s Degree or Post Graduation in any discipline.

• Candidates with a 3rd Division or 3rd Class or CGPA/GPA below 2.5 in any examination are not encouraged to apply.

Requirements:

• At most 2 years
• The applicants should have experience in the following business area(s): Banks,Call Center
• Freshers are also encouraged to apply.

Skills Required: Call Center,Call Center Operation,Call Support,Customer Care,Customer Relationship Management,Customer Relationship Management (CRM),Customer Service,Customer Support,Customer Support through Phone,Customer Support/ Client Service

Additional Requirements:

• Freshers are also encouraged to apply.

• Willing to work in shifts, including weekends and holidays

• Good communication skills in both Bangla and English

Responsibilities & Context:

• Handling inbound and outbound calls professionally, maintaining a polite and pleasing attitude at all times.

• Responding to customer queries regarding banking products, services, transactions, cards and account information.

• Resolving customer complaints and service issues efficiently and in compliance with bank policies.

• Follow up critical issues and providing timely feedback to the customer

• Providing accurate information and guidance on banking procedures, services, card usage, internet/mobile banking, loan and other queries.

• Log customer interactions and feedback into the system or record-keeping and ensuring improvement.

• Escalating clients queries or complaints to the appropriate department ijn a timey and efficient manner.

• Meet daily, weekly and monthly performance targets (Call handling time, customer satisfactions, cross selling etc.)

Job Other Benifits:

• Negotiable

• Other benefits are as per the Bank`s Human Resources Policy

Employment Status: Contractual

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Bank/ Non-Bank Fin. Institution