Technical Lead Engineer

Job Description

Title: Technical Lead Engineer

Company Name: EAZE IT JAPAN CO. LIMITED

Vacancy: 2

Age: At least 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Bachelor/Honors

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline

• At least 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Age At least 35 years

• IT Operations / L2 or L3 Production Support.
• Proven experience leading or acting as a technical escalation point.
• Hands-on experience with ITSM tools such as Jira or ServiceNow.
• Experience working with international or enterprise customers.
• Experience working with Japanese customers will be an added advantage.

Technical Skills:

• Strong hands-on experience with Linux/Unix environments (shell scripting, log analysis, system administration).
• Ability to investigate complex issues using logs, metrics, and traces.
• Strong understanding of runbook-based operations.
• Practical experience with REST APIs and system integration.
• Experience with DevOps tools such as Ansible and Jenkins.
• Exposure to CI/CD pipelines and deployment processes.
• Familiarity with cloud platforms and container technologies (Kubernetes preferred).
• Experience with monitoring tools such as Grafana, Kibana.
• Basic networking and scripting knowledge.
• AWS, RHCSA, CKA (Certification preferred) 

Soft Skills: 

• Strong analytical and problem-solving skills.
• Excellent communication and documentation ability.
• Leadership mindset with ownership of incidents.
• Ability to work under pressure in a shift-based operation.
• Customer-focused and service-oriented attitude.
• Adaptability to fast-changing systems and technologies.

Eaze IT Japan Co. Ltd. is a Japan-based IT Enablement & Managed Services company.

We are building a high-performing offshore operations team in Bangladesh to support a Japanese enterprise IT services client operating mission-critical systems.

This is a lead-level position requiring strong technical ownership, incident leadership, and mentoring capability in a 24/7 shift-based environment.

Job Responsibilities

• Lead and provide expert L2/L3 technical support for critical production incidents.
• Drive rapid incident recovery for order processing failures and customer-facing application issues.
• Prioritize incidents based on business impact, customer experience, and revenue loss.
• Implement immediate workarounds, data fixes, and recovery actions ensuring data integrity.
• Participate in a 24/7 on-call and shift rotation to ensure system uptime and availability.
• Perform detailed Root Cause Analysis (RCA) using logs, database queries, system traces, and application behavior analysis.
• Identify recurring/systemic issues and propose long-term corrective and preventive solutions.
• Prepare, review, and present post-mortem and RCA reports for major incidents.
• Design, implement, and maintain monitoring dashboards and alerting mechanisms.
• Ensure stability, performance, and integration between front-end applications and backend systems.
• Maintain and continuously improve operational runbooks, SOPs, and knowledge base.
• Mentor, guide, and technically lead shift engineers and junior team members.
• Manage incident backlogs using ITSM tools (Jira / ServiceNow).
• Identify operational gaps and drive process and automation improvements.
• Plan and support maintenance activities, including patching, upgrades, and feature releases.
• Collaborate with Japanese stakeholders and internal teams.

• Festival Bonus: 2

• Attractive salary package

• Performance-based increments

• Exposure to Japanese enterprise IT environments

• Career growth and leadership opportunities

• Training and continuous learning support

• Professional and ethical work culture