Team Leader / Senior Executive Front Office

Job Description

Title: Team Leader / Senior Executive Front Office

Company Name: SPACE Apartments

Vacancy: 1

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Arts (BA) in Hotel Management
∎ Hotel Management Diploma
∎ Skills Required: cash management, Computer skill, Effective Communication

Experience Requirements:
∎ 4 to 7 year(s)
∎ The applicants should have experience in the following business area(s): Hotel

Job Context:
∎ Directly supervises all front office personnel and ensures proper
∎ completion of all front office duties. Directs and coordinates the
∎ activities of the front desk, reservations, guest services, and telephone
∎ areas. Prepare monthly reports and budget for the front office department.

Job Responsibilities:
∎ Perform all check-in and check-out tasks
∎ Manage online and phone reservations
∎ Inform customers about payment methods and verify their credit card data
∎ Register guests collecting necessary information (like contact details and exact dates of their stay)
∎ Welcome guests upon their arrival and assign rooms
∎ Provide information about our hotel, available rooms, rates and amenities
∎ Respond to clients’ complaints in a timely and professional manner
∎ Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-
∎ furnished to accommodate guests’ needs
∎ Confirm group reservations and arrange personalized services
∎ Upsell additional facilities and services, when appropriate
∎ Maintain updated records of bookings and payments

Additional Requirements:
∎ Age at least 27 years
∎ Only males are allowed to apply
∎ PMS

Salary:
∎ Negotiable
∎ Service Charge

Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Service Benefit

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 May 2022

Company Information:
∎ 7 May 2022
∎ SPACE Apartments

Category: Hospitality/ Travel/ Tourism

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