Team Leader - Recreation
Job Description
Title: Team Leader - Recreation
Company Name: Renaissance Dhaka Gulshan Hotel RDGH
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Hotel Management
Experience Requirements:
∎ 3 to 7 year(s)
∎ The applicants should have experience in the following area(s):
Hotels, resort
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Provide information to guests about available recreation facilities, activities, lessons, and equipment.
∎ Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
∎ Register and schedule guests for activities by recording information using the appropriate method (e.g., write in registration book, enter into Concierge Assistant).
∎ Encourage and recruit guests to participate in recreation activities.
∎ Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
∎ Provide assistance to injured guests until the arrival of emergency medical services.
∎ Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) intended for the safety and welfare of guests and members.
∎ Follow company policy and procedure for working with children (e.g., use of waiver forms).
∎ Be aware of situations where guests are not able to safely participate in an activity and inform supervisor/manager.
∎ Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment
∎ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
∎ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
∎ Address guests' service needs in a professional, positive, and timely manner.
∎ Assist other employees to ensure proper coverage and prompt guest service.
∎ Thank guests with genuine appreciation and provide a fond farewell.
∎ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
∎ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
∎ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
∎ Speak to guests and co-workers using clear, appropriate and professional language.
∎ Provide assistance to coworkers, ensuring they understand their tasks.
∎ Talk with and listen to other employees to effectively exchange information.
∎ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
∎ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
∎ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Additional Requirements:
∎ Age 28 to 45 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Attractive Service Charge benefit
∎ Compensatory Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility
∎ Extensive Take Care Activities
∎ Engaging Work Environment
∎ In-house Doctor Support
∎ Comprehensive Learning & Development Program
∎ Career Advancement
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 May 2023
Company Information:
∎ 25 Apr 2023
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ Address : 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 25th May 2023
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