Support Engineer - Customer Support (Internet)
Job Description
Title: Support Engineer - Customer Support (Internet)
Company Name: AMC Digital Technology Ltd.
Vacancy: 10
Age: 20 to 25 years
Job Location: Dinajpur (Kaharole)
Salary: Negotiable
Experience:
- 3 to 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies
Published: 2025-11-03
Application Deadline: 2025-12-03
Education:
- Diploma in Computer
- Bachelor of Science (BSc)
- Diploma in Computer
- Bachelor of Science (BSc) in Computer Science & Engineering
- Certifications on ISP setup administration and monitoring, CCNA, MTCNA.
Requirements:
- 3 to 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies
Skills Required: Internet Marketing,ISP related work,Network Engineering
Additional Requirements:
- Age 20 to 25 years
- Only Male
- Have experience in customer support or data network.
- Strong knowledge in network various Router, Switch such as MikroTik, Cisco, etc.
Responsibilities & Context:
- Deal directly with customers either by telephone or face to face.
- Response promptly to customer inquiries complains.
- Monitoring total system as well as network traffic and maintaining network equipment.
- Strong knowledge in network various Router, Switch such as Mikrotik, Cisco,etc.
- Provide support, identify problems root causes, provide solutions accordingly and keep Records details of inquiries
- Instant report to supervisor and key persons who are related in same working domain.
- Overall ensure reliability of Internet service for Customer.
- Attend customer’s logical support.
- Overseeing the safe installation of hardware and cabling system.
- Performing regular checks on network hardware and software.
- Responding to networks alerts and hardware malfunctions.
- Diagnosing and troubleshooting network errors.
- Tracking and documenting network issues and compiling incident reports.
- Responding to user request and providing network training.
- Managing system backups and network security protocols.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 4.42% |
| Northern University Bangladesh | 3.40% |
| American International University Bangladesh (AIUB) | 2.72% |
| Dhaka International University | 2.38% |
| 1.70% | |
| Rangpur Polytechnic Institute | 1.70% |
| European University of Bangladesh | 1.70% |
| Dinajpur Poly Technic Institute. | 1.70% |
| Uttara University | 1.70% |
| Kurigram Polytechnic Institute, Kurigram | 1.70% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 75.85% |
| 31-35 | 13.27% |
| 36-40 | 6.12% |
| 40+ | 2.04% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 42.08% |
| 20K-30K | 39.17% |
| 30K-40K | 9.58% |
| 40K-50K | 4.17% |
| 50K+ | 5.00% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 28.91% |
| 0.1 - 1 years | 11.22% |
| 1.1 - 3 years | 24.83% |
| 3.1 - 5 years | 13.27% |
| 5+ years | 21.77% |
