Support Engineer - Customer Support (Internet)

Job Description

Title: Support Engineer - Customer Support (Internet)

Company Name: AMC Digital Technology Ltd.

Vacancy: 10

Age: 20 to 25 years

Job Location: Dinajpur (Kaharole)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies

• Diploma in Computer
• Bachelor of Science (BSc)

• Diploma in Computer
• Bachelor of Science (BSc) in Computer Science & Engineering
• Certifications on ISP setup administration and monitoring, CCNA, MTCNA.

• 3 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies

• Age 20 to 25 years
• Only Male

• Have experience in customer support or data network.
• Strong knowledge in network various Router, Switch such as MikroTik, Cisco, etc.

• Deal directly with customers either by telephone or face to face.
• Response promptly to customer inquiries complains.
• Monitoring total system as well as network traffic and maintaining network equipment.
• Strong knowledge in network various Router, Switch such as Mikrotik, Cisco,etc.
• Provide support, identify problems root causes, provide solutions accordingly and keep Records details of inquiries
• Instant report to supervisor and key persons who are related in same working domain.
• Overall ensure reliability of Internet service for Customer.
• Attend customer’s logical support.
• Overseeing the safe installation of hardware and cabling system.
• Performing regular checks on network hardware and software.
• Responding to networks alerts and hardware malfunctions.
• Diagnosing and troubleshooting network errors.
• Tracking and documenting network issues and compiling incident reports.
• Responding to user request and providing network training.
• Managing system backups and network security protocols.