IT Support Executive

Job Description

Title: IT Support Executive

Company Name: AMC Digital Technology Ltd.

Vacancy: 10

Age: 20 to 25 years

Job Location: Dhaka

Salary: Tk. 13000 - 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, E-commerce Startup

• Diploma in Computer
• Bachelor of Science (BSc)

• 1 to 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, E-commerce Startup

• Age 20 to 25 years
• Only Male

Education

ü  Bachelor of Science (BSc) in Computer Science & Engineering

ü  Diploma in Computer

ü  Diploma or Bachelor’s Degree in IT, Computer Science, or a related field

ü  Relevant IT certifications (e.g., MTCNA, CompTIA A+, Network+) are a plus

Experience

ü  1 to 3 years

ü  The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, E-commerce, IT Enabled Service, Computer Hardware/Network Companies

ü  Fresher’s are also encouraged to apply.

Additional Requirements

Age 23 to 35 years

Required Skills & Qualifications

ü  Good knowledge of computer hardware and software troubleshooting

ü  Hands-on experience with Microsoft Office tools

ü  Basic understanding of networking concepts and experience with MikroTik configuration

ü  Previous experience in an IT Admin or IT Support role

ü  Good problem-solving and communication skills

ü  Ability to work independently and as part of a team

Preferred Qualifications

Good/Moderate in English Communication

Responsibilities & Context

Sales Manager Pvt. Limited is a leading Business Process Outsourcing (BPO) company based in Dhaka, Bangladesh, with a branch office located in Melbourne, Australia. Since our establishment in 2019, we have distinguished ourselves in the industry for our exceptional services across various domains including Sales, Marketing, Back Office operations, Software Development & IT, Product Development, and more.

We are seeking a motivated and detail-oriented Mid-Level IT professional to support day-to-day IT operations. The ideal candidate will assist with hardware and software troubleshooting, provide user support, and help maintain network systems.

Key Responsibilities

ü  Diagnose and fix common computer hardware and software issues for desktops, laptops, printers, and peripherals

ü  Provide technical support to end users and resolve IT-related queries in a timely manner

ü  Install, configure, and maintain operating systems and standard software applications

ü  Assist with network setup, monitoring, and basic configuration, including MikroTik devices

ü  Support Microsoft Office tools (Word, Excel, Outlook, PowerPoint, etc.) and troubleshoot user issues

ü  Perform routine IT administrative tasks such as user account management, system updates, and backups

ü  Maintain IT documentation, asset records, and support logs

ü  Escalate complex issues to senior IT staff when required

Skills & Expertise

IT Support Service, IT Service and Network Engineering, MS Office

Workplace

Work at office

Employment Status

Full Time

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2