Support Analyst
Job Description
Title: Support Analyst
Company Name: Akij Group
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Computer Application (BCA)
∎ computer, technical related field of study, or Combination of two years' previous experience in a technical support role providing onsite/remote service to end user devices and clients, along with industry specific technical certification ie. A+, MCP, MCSA, RHCSA, CCNA etc.
∎
∎ 1-2 years of experience or equivalent combination of education and related experience
∎
∎ Proven customer service experience
Experience Requirements:
∎ 1 to 2 year(s)
Job Responsibilities:
∎ Must have solid helpdesk support experience Windows 7/10, Office Suite, Active Directory, Exchange, smart phone/mobility
∎ Providing end-user support responding to Calls, Tickets, and Chat that come into the IT Help Desk System
∎ Open and resolve support requests via phone and email requests in the Helpdesk Ticketing system.
∎ Shared responsibility to monitor phones and ticketing system
∎ Escalate issues to other internal team members or outside vendors as appropriate
∎ Assist users with use of desktop operating systems and application software including, but not limited to:
∎ Microsoft Office (Outlook, Word, Excel, PowerPoint)
∎ Line of business applications, password resets and user administration
∎ Antivirus administration and remediation
∎ Remote access support (VPN, Terminal Services)
∎ Active Directory administration (Password reset, Security Groups, GPO)
∎ Desktop, laptop and printer support
∎ New workstation configurations and setup
∎ Peripheral Support including local and network printers, smart phone device configuration & support, and server and network/router support
∎ Respond to requests for technical assistance in person, via phone, chat or email.
∎ Configure and test secure wireless networks, soft-phones, and peripheral devices (such as label printers, network attached printers, barcode scanners, routers) used as part of the desktop infrastructure, in accordance with election standards.
∎ Support non-technical workers with troubleshooting desktop environment infrastructure
∎ Diagnose and resolve technical hardware and software issues
∎ Support and troubleshoot in-house developed applications
∎ Analyze and troubleshoot vote center hardware and software problems in person
∎ Validate system functionality Excellent troubleshooting and analytical skills
∎ Strong documentation skills
∎ Excellent communication (phone and in person) skills to effectively support end-users and interact with vendors
∎ Ability to take the initiative to learn and apply technical skills
∎ Must have a can-do positive attitude
∎ Must be able to fluently communicate in English (both verbal and written communication)
∎ Proficient with Windows Windows 7, 10 desktop/laptop operating systems
∎ Proficient with configurations and setup of PC s, printers
∎ Working knowledge of Windows network operating system and Active Directory and Exchange
∎ Knowledge of MS Office (i.e., Word, Excel, PowerPoint) and MS Outlook
∎ Experience with Help Desk software a plus
∎ Ability to work as part of a team and communicate clearly
∎ Strong experience with Windows 10
∎ Must be able to identify, troubleshoot user issues and resolve or escalate as trained
∎ Ability to install, test, and support Windows drivers
∎ Knowledge of MS Office products TEAMS, Outlook, Office365 online, Excel
∎ Multi-hour periods with minimal sitting time
∎ Excellent communications skills, both written and verbal.
∎ Technical aptitude and creative problem-solving capabilities.
∎ Extremely flexible to support swing shifts, night shifts and weekends in a 24x7 environment.
∎ Knowledge of PC/Mac/Linux computer environments.
∎ Knowledge of LAN/WAN components and IP technologies.
Additional Requirements:
∎ Age 26 to 28 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company rules
Application Deadline: 13 Oct 2020
Company Information:
∎ 6 Oct 2020
∎ Akij Group
∎ Address : Akij House, 198 Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka-1208.
∎ Web : www.akij.net
Category: IT/Telecommunication
