Supervisor (Restaurant)

Job Description

Title: Supervisor (Restaurant)

Company Name: Richmond Hotel Apartment Sylhet

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Graduate/ Diploma in Hotel Management.
∎ Graduation Completed any reputed university .

Experience Requirements:
∎ At least 3 year(s)

Job Responsibilities:
∎ Provide outstanding services and ensure customer satisfaction.
∎ Address customer concerns and complaints promptly and professionally.
∎ Respond to customer needs and requests in a timely manner.
∎ Answer phone switchboards and transfer calls and take messages.
∎ Manage incoming and outgoing mails and faxes.
∎ Post charges to customers and handle card and cash transactions.
∎ Plan and assign workloads for front office associates.
∎ Supervise associates in their assigned job duties.
∎ Prepare operational and financial records for Manager to review.
∎ Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
∎ Assist in hiring and training associates in front office duties.
∎ Evaluate the performance of associates and provide appropriate feedback.
∎ Ensure associates follow company policies and operational procedures.
∎ Schedule regular meetings to discuss about issues and updates.
∎ Educate associates on safety, emergency and security procedures.

Additional Requirements:
∎ The applicants should have experience in the following area(s):
∎ Guest Relation, Customer Service, Front Office, Restaurant .
∎ The applicants should have experience in the following business area(s):
∎ Hotel, Resort
∎ Applicants with appropriate qualifications, prior experience in 3 star properties.
∎ The candidate should have good command over English.
∎ Pre-opening and international experience will be an added advantage.
∎ Candidate must be prior experience in 3 star properties.

Salary: Negotiable

Compensation & Other Benefits:
∎ Service charge
∎ Accommodation
∎ Meal
∎ Others benefit as per company policy.

Application Deadline: September 25, 2019

Company Information:
∎ Richmond Hotel & Apartment Sylhet
∎ Address : Al- Hamra Shopping City, Hazrat Shahjalal Road, 10th floor, Zindabazar, Sylhet

Category: Hospitality/ Travel/ Tourism