Staff Lawyer (Call Center)

Job Description

Title: Staff Lawyer (Call Center)

Company Name: Bangladesh Legal Aid and Services Trust (BLAST)

Vacancy: 1

Age: 22 to 45 years

Job Location: Dhaka

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 3 to 5 years

• Bachelor of Law (LLB)

1. Preferable Master’s of Law.

• 3 to 5 years

• Age 22 to 45 years

1. Enrolled with the Bangladesh Bar Council as an Advocate.
2. Minimum 3 to 5 years experience in legal service (experience in running a Call Centre will be preferred).
3. Sound knowledge of Family Laws (dower, maintenance, dissolution of marriage, custody, and guardianship of child), Criminal Laws (General Diary, First Information Report, dowry, domestic violence, polygamy, child marriage, rape, kidnap, unlawful confinement), Land Laws, Labour Laws.
4. Excellent verbal and written communication skills in Bangla and preferable in English.
5. Excellent interpersonal skills and ability to work in teams with diverse colleagues
6. Proficiency in MS Office.

The Staff Lawyer (Call Centre) is a key position in the Legal Department at the Head Office and is responsible for responding to calls from justice seekers/callers. S/he will provide instant legal information and advice following the BLAST Policy and existing relevant laws of Bangladesh. S/he will also refer the callers to relevant BLAST Unit Offices and experts on critical and exceptional matters if needed. S/he will maintain and preserve data both online and offline.

Legal Services

• S/he will be the key responsible person for the smooth running of BLAST Call Centre;

• Interview Callers and provide instant legal information and advice to them following the BLAST Policy and existing relevant laws of Bangladesh;

• Provide effective support in ensuring legal aid for the Callers;

• Maintain the BLAST Call Center accordingly and ensure response to the Callers promptly;

• Refer Callers to BLAST relevant Unit/Project Offices and/or to internal experts on critical and exceptional matters, if needed;

• Receive applications (if needed) and scrutinize the case papers and analyze the merit of the case following the BLAST Litigation Policy. 

2. Case Management and Reporting

• Maintain and preserve all sorts of documentation (Online- Case Management System and Offline- Register/Forms) relating to service provided through BLAST Call Centre;

• Ensure preservation of records; such as advice forms, referral forms, application forms (if applicable), and copies of documents collected from Callers, and upload developments in the Case Management System (CMS);

• Collect and Review service information and data from BLAST Unit/Project Offices that were referred and prepare the consolidated quantitative report/statement (monthly, quarterly, half-yearly and annual);

• Ensure coordination with the BLAST Communication team, especially for monthly sharing of significant services that are provided through the BLAST Call Centre;

• Draft at least 4 case studies on important services provided including the effectiveness of BLAST Call Centre in providing legal service. 

3. Technical Support

• Draft content for Information, Education, and Communication (IEC) materials on BLAST Call Centre;

• Provide support (as required) in preparing materials/modules for orientation on BLAST Call Centre, and facilitate orientation sessions;

• Ensure effective representation of the Legal Department in events including meetings, trainings, workshops, seminars and conferences, on BLAST’s legal services. 

4. Other Tasks

• Perform any other relevant tasks as and when required by the BLAST Management and in line with BLAST’s mission and vision.

• Weekly 2 holidays
• Festival Bonus: 2