Sr. Manager/ AGM- Customer Service
Job Description
Title: Sr. Manager/ AGM- Customer Service
Company Name: A Reputed Garments Accessories Manufacturer
Vacancy: 2
Age: At most 45 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 12 to 14 years
- The applicants should have experience in the following business area(s): Garments Accessories
Published: 2026-09-30
Application Deadline: 2026-10-30
Education:
- Bachelor/Honors
- Masters
Bachelor's/Honors degree in Business, Marketing, Textile, Apparel or related field; MBA preferred.
Requirements:
- 12 to 14 years
- The applicants should have experience in the following business area(s): Garments Accessories
Skills Required: Customer Relationship,Customer Service garments accessories,Key Account Management,Order Management
Additional Requirements:
- Age At most 45 years
Excellent communication and negotiation skills in English & Bangla.
Strong leadership, interpersonal and customer management skills.
Ability to manage multiple customers/orders independently.
Strategic, self-motivated, dynamic and result-oriented.
Strong problem-solving and decision-making ability.
Responsibilities & Context:
Job Context:
We are looking for an experienced and dynamic Senior Manager / AGM – Customer Service & Business Development to lead key customer relationships, product development, order management, and business growth for garment accessories including Woven Labels, Care Labels, Heat Transfer Labels, Hang Tags, Stickers, Bows, Barcodes, Boxes, Packaging and other trims.
Key Responsibilities:
Manage key customer accounts and maintain strong long-term relationships.
Lead customer-driven product development, sampling, approvals, and order execution.
Handle customer specifications, quotations, negotiations, complaints, and service issues.
Develop new customers and business opportunities and achieve sales/revenue targets.
Coordinate with Product Development, Production, Quality, Planning, Sourcing and Commercial teams.
Monitor orders, delivery schedules, quality and customer satisfaction.
Develop and implement customer service and business development strategies.
Lead, mentor and monitor the performance of the Customer Service/Business Development team.
Analyze market trends and identify opportunities for business growth.
Prepare business reports, forecasts and updates for senior management.
Job Other Benifits:
- Provident fund,Mobile bill,Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Garments/Textile
