Specialist, Agriculture (Livestock), Agri Solution Hub; Microfinance Programme (Project Staff)

Job Description

Title: Specialist, Agriculture (Livestock), Agri Solution Hub; Microfinance Programme (Project Staff)

Company Name: BRAC

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

Doctor of Veterinary Medicine (DVM) from a recognised university/institution.

• At least 4 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Additional Job Requirements:

• In depth knowledge on common livestock diseases (e.g., PPR, FMD, mastitis), vaccination schedules, deworming protocols, biosecurity, and emergency first aid for cattle, goats, poultry, etc.

• Familiarity with feed formulation basics, mineral supplementation, breeding cycles, AI (artificial insemination) basics, and neonatal care.

• In depth knowledge correct usage, dosage, and precautions for vaccines, antibiotics, anthelmintics, and supplements; awareness of withdrawal periods.

• Knowledge on standard operating procedures for call handling, escalation pathways, documentation standards, and data privacy norms.

• Knowledge on government and local regulations on animal health and welfare, BRAC/partner programme linkages (MF, AI, UPG, IDP, CCP), and donor/reporting expectations.

• Handle inbound/outbound calls, email, and chat with clarity, empathy, and cultural sensitivity in Bangla/English (and local dialects where possible).

• Elicit accurate case histories over phone/messages; identify urgency; recommend basic first-line care and when to refer to a veterinarian.

• Conduct structured field visits, collect accurate geo-tagged data, maintain records, and prepare concise summaries for analysis.

• Collaborate with field agents, vets, product teams, insurers, and external partners; align actions and close the loop on farmer issues.

• Stay abreast of new protocols/products and translate technical concepts into simple, actionable guidance for farmers.

• Listens attentively, responds respectfully, and maintains a farmer-first mindset—especially during distress (e.g., disease outbreaks).

• Applies structured thinking to incomplete information, prioritizes cases effectively, and makes safe, practical recommendations.

• Maintains accurate, timely records of interactions, follow-ups, complaints, and resolutions; ensures data integrity.

• Works smoothly across BRAC internal programmes and external stakeholders; builds trust and nudges action without authority.

• Manages high call volumes, shifting field realities, and seasonal surges; maintains quality under pressure.

• Experience Requirements: Minimum 4 years’ experience in the development sector especially in the veterinary service.

BRAC is an international development organization founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realize potential.

BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial products including loans, savings, and microinsurance. Through this initiative, BRAC supports families to invest in income-generating activities, build assets, and reduce vulnerability to health and natural shocks.

Working at BRAC is not like any other job. It is a platform where you can bring about real change for people who need it most. Join us to build a more financially inclusive society, where data and innovation drive impact.

Job Purpose: The Agriculture Specialist (livestock) will be responsible for providing technical assistance, support, and guidance to livestock farmers . This role involves handling inquiries related to animal health, nutrition, breeding, disease prevention, and overall livestock management. The specialist will be expected to deliver accurate, timely, and empathetic responses to customer questions. The position also requires collaboration with other departments to stay up-to-date with new product developments and veterinary best practices.

Job Description:

• Receive and handle inbound and outbound calls from livestock farmers and livestock stakeholders. Provide exceptional customer service to clients and staff via phone, email, and chat.

• Regular field visit for collecting data and provide hands-on support to both clients and extension officers

• Offer accurate, up-to-date information on animal health, disease prevention, nutrition, breeding, and general care.

• Respond to farmer inquiries through calls, messages, or emails in a timely, professional, and empathetic manner.

• Diagnose animal health issues based on descriptions provided by the farmers, guiding them on basic treatments, preventative care, and appropriate veterinary interventions.

• Educate farmers on best practices for livestock management, disease prevention, and seasonal veterinary care requirements.

• Maintain accurate records of customer interactions, complaints, and resolutions for reporting and analysis purposes.

• Work closely with field agents, veterinary staff, and other teams to stay informed about new products, health protocols, and on-the-ground challenges faced by farmers.

• Collect and report feedback from farmers regarding veterinary products and services, contributing insights to improve service quality.

• Stay updated with veterinary science advancements, livestock management practices, and animal welfare regulations.

• Maintain strong coordination with Microfinance field operations team, BRAC internal program (e.g., BRAC AI, UPG, IDP, CCP) & external diverse stakeholders (e.g., donors, insurers, regulators, development & financial institutions, technical partners, etc.) and clients.

Safeguarding responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.

• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Festival Bonus, Health and Life Insurance and others as per policy.