Software Support Engineer with Quality Control (QC)

Job Description

Title: Software Support Engineer with Quality Control (QC)

Company Name: Cubix Technology

Vacancy: 3

Age: Na

Job Location: Dhaka (Banasree)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors

• Bachelor’s Degree in Computer Science, IT, or a related field

• 1 to 3 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

Required Skills and Qualifications:

• Strong troubleshooting and problem-solving skills.
• Knowledge of software testing methodologies and tools.
• Familiarity with database management systems and query languages (e.g., SQL).
• Experience with version control systems (e.g., Git).
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Prior experience in software support or quality assurance roles.

About Us: Cubix Technology is a leading provider of IT solutions, dedicated to delivering high-quality software and technology services. We prioritize customer satisfaction, operational excellence, and innovation in all our projects.

Job Description: We are looking for a proactive Software Support Engineer with Quality Control (QC) expertise to join our team. This dual-role position combines technical troubleshooting with rigorous software testing to ensure our products and services exceed client expectations.

Key Responsibilities:

• Provide technical support to clients, resolving software-related issues efficiently.
• Collaborate with the development team to identify and address bugs and system improvements.
• Conduct functional, regression, and performance testing of software applications.
• Develop and execute test cases, scenarios, and scripts based on project requirements.
• Document and report defects, enhancement requests, and technical resolutions.
• Maintain a thorough understanding of our software products to assist users effectively.
• Prepare and update user manuals, FAQs, and other support documentation.
• Act as a liaison between the client and internal teams to ensure smooth communication.

What We Offer: Competitive salary and benefits. Opportunities for professional growth and certification. A collaborative and innovative work culture. Flexible working hours and a supportive team environment.