Senior Support Engineer

Job Description

Title: Senior Support Engineer

Company Name: Mymen IT

Vacancy: 01

Job Location: Mymensingh (Mymensingh Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Engineering, Bachelor in Engineering (BEngg)

Experience Requirements:
∎ At least 5 year(s)

Job Responsibilities:
∎ Attending customers' complaints and queries through phone calls, emails, or others
∎ Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
∎ Providing remote and onsite technical supports to the clients.
∎ Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault
∎ Diagnosing and troubleshooting hardware, software, and network faults.
∎ Performing installations and deployments of various solutions and services at client end.
∎ Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
∎ Provide Client & In-house technical Support.
∎ Must have clear idea about OLT/ONU.

Additional Requirements:
∎ Age 25 to 45 years
∎ Only males are allowed to apply
∎ Minimum 5 year working experience necessary as Support Engineer to any reputed ISP
∎ Basic concept on MikroTik, Cisco switch
∎ Basic knowledge in IP network and sub-netting.
∎ Understanding Routing Protocol OSPF, RIP, BGP.
∎ Basic knowledge about configuring DNS, Mail server, Proxy Server, Web Server Experience in computer LAN setup and troubleshooting
∎ Experience in Linux and Windows OS setup and troubleshooting
∎ Must be proactive, energetic & determined to meet deadlines
∎ Team player and able to work under pressure
∎ Committed and performance driven
∎ Good command in English
∎ Presentable and ability to manage client
∎ Must have clear idea about OLT/ONU.

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Credit card, Medical allowance, Performance bonus, Provident fund, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: September 30, 2019

Company Information:
∎ Mymen IT
∎ Address : 90 C K Ghosh Road, Mir Plaza (2nd Floor), Mymensingh-2200.
∎ Web : www.mymenit.com

Category: IT/Telecommunication