Senior Support Engineer
Job Description
Title: Senior Support Engineer
Company Name: Droplets Speed
Vacancy: 10
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc)
∎ Preferred Qualification: MTCNA, MTCRE
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Manage different types of data and internet services.
∎ Network Installation and Maintenance.
∎ Trouble Shooting of Wifi, Network Hardware & Software.
∎ Server Installation & Configure (mail, proxy, NAT etc) under Linux & Windows.
∎ Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
∎ Knowledge of SOHO LAN, VPN and Internet connectivity products (Switch, Router, Firewall, IP camera, IP PBX) & their installation, configuration, cabling.
∎ Strong Experience in Network Designing, Monitoring & Reporting.
∎ Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
∎ Provide Client & In-house technical Support.
Additional Requirements:
∎ Age 20 to 30 years
∎ Only males are allowed to apply
∎ Should have strong knowledge on LAN/ MAN/ WAN and TCP/IP Network.
∎ Working experience in ISP in similar field to apply.
∎ Ready to work both day and night shift (when necessary).
∎ Should be able to work under pressure.
∎ Good interpersonal-communication skill to deal with people at all levels.
∎ Must be proactive, energetic & determined to meet deadlines.
∎ Able to lead the team as team leader.
∎ Able to work under pressure.
∎ Committed and performance driven.
∎ Good command in English.
∎ Presentable and ability to manage client.
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Performance bonus, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: February 29, 2020
Company Information:
∎ Droplets Speed
∎ Address : 114/A Boro Mogbazar, Kazi Office Lane, Ground Floor, Dhaka-1217.
Category: IT/Telecommunication
Read Before Apply: Looking for Support Engineers
