Senior Manager, Remittance & NRB Banking (AVP-SAVP)

Job Description

Title: Senior Manager, Remittance & NRB Banking (AVP-SAVP)

Company Name: National Credit and Commerce Bank PLC

Vacancy: --

Age: At least 28 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 8 years

• Bachelor/Honors

• MBA/MBM/Master’s/Four-year Bachelor’s (preferably Business) from UGC-approved University, with no third class/division in academic records.      

• Candidates with a minimum of 16 years of education will be eligible.

• At least 8 years

• Age At least 28 years

• Minimum 8 years of experience in Remittance, NRB Banking, Foreign Exchange, Corporate Banking, Branch Banking Operations or related functions in commercial banks or financial institutions.        

• Preference will be given to candidates having MTO/PO background in commercial banks or financial institutions.        

• Experience in digital remittance platforms, correspondent banking, or international banking operations will be considered an advantage. 

Other Competency        

• Strong knowledge of remittance operations, NRB banking products, foreign exchange regulations, and international banking practices.        

• Ability to analyze MIS reports, remittance trends, portfolio performance, and operational data.        

• Leadership, team management, and stakeholder coordination capabilities.       

• Proficiency in digital banking platforms, remittance systems, and MS Office applications.

• Develop and maintain strong relationships with Exchange Houses, Correspondent Banks, Money Transfer Operators (MTOs), NRB clients, and international partners to enhance remittance inflows and NRB deposit growth.

• Identify new business opportunities and partnerships to increase market share in remittance and NRB banking business.

• Promote NRB deposit products, investment products, home loan facilities, digital banking services, and other tailored financial solutions for Non-Resident Bangladeshis (NRBs).

• Support the Head of Remittance & NRB Banking in formulating and implementing strategies to expand inward remittance business and strengthen NRB banking operations.

• Conduct regular business visits, stakeholder meetings, and customer engagement activities to strengthen business relationships and customer acquisition.

• Coordinate marketing campaigns, promotional programs, roadshows, and customer awareness initiatives to increase remittance business and NRB customer engagement.

• Remittance Operations & Service Management

• Oversee end-to-end remittance operations to ensure smooth, timely, and secure processing of inward remittances through banking channels and digital platforms.

• Monitor remittance transactions, service quality, turnaround time, and operational efficiency across branches and remittance channels.

• Ensure efficient management of NRB accounts, FC accounts, NRT accounts, wage earners’ remittance products, and related banking services.

• Collaborate with Operations, IT, Treasury, Compliance, Branches, and Digital Banking teams to enhance remittance services and customer experience.

• Support implementation of digital remittance platforms, online account opening, mobile banking integration, and other technology-driven solutions for NRB customers.

• Monitor remittance MIS reports, transaction trends, branch performance, and business analytics to identify growth opportunities and improve operational efficiency.

• Compliance, Risk Management & Regulatory Reporting

• Ensure compliance with Bangladesh Bank guidelines, AML/CFT regulations, foreign exchange regulations, KYC requirements, and internal policies related to remittance and NRB banking operations.

• Monitor remittance transactions and NRB business activities to identify operational, compliance, and fraud-related risks.

• Coordinate with Compliance, Internal Audit, and Regulatory Authorities regarding remittance operations, inspections, and reporting requirements.

• Ensure accurate preparation and submission of regulatory reports, management reports, and business performance updates related to remittance and NRB banking.

• Support implementation of governance frameworks, operational controls, and risk mitigation measures for remittance and NRB operations.

• Leadership, Coordination & Strategic Support

• Coordinate with branches to achieve remittance business targets, NRB deposit growth, and customer acquisition objectives.

• Train, guide, and support branch employees and business teams on remittance products, NRB services, compliance requirements, and customer service standards.

• Stay updated on global remittance trends, foreign exchange markets, digital banking innovations, and competitor activities.

• Support development of strategic initiatives to enhance customer experience, operational efficiency, and profitability of remittance and NRB banking business.

• Represent the Bank in remittance business forums, NRB customer events, regulatory meetings, and industry engagements.

• Resolve customer complaints and operational issues promptly to ensure high-quality customer service and relationship management.

• Perform any other responsibilities assigned by the Management from time to time.

Attractive compensation package will be offered to the deserving candidates selected for the positions based on the experience and competency.