Senior General Manager

Job Description

Title: Senior General Manager

Company Name: Best Western Heritage

Vacancy: 01

Age: Na

Job Location: Cox`s Bazar (Cox's Bazar Sadar)

Salary: Negotiable

Experience:

• 10 to 15 years
• The applicants should have experience in the following business area(s): Garments, Garments Accessories

• Bachelor/Honors

• 10 to 15 years
• The applicants should have experience in the following business area(s): Garments, Garments Accessories

1. Lead, manage, and oversee all hotel departments including front office, housekeeping, food & beverage, maintenance, security, and guest services.

2. Develop and implement operational strategies to maximize occupancy, revenue, and profitability while controlling expenses.

3. Ensure exceptional guest experiences by maintaining service excellence and addressing guest concerns promptly.

4. Supervise recruitment, training, and performance management of staff to build a motivated and service-oriented team.

5. Establish and monitor operational standards, policies, and procedures to ensure compliance with brand and regulatory requirements.

6. Oversee financial planning, budgeting, forecasting, and monthly performance reporting.

7. Implement marketing, sales, and promotional strategies to enhance brand visibility and attract new clientele.

8. Ensure property upkeep, preventive maintenance, and safety measures to maintain a comfortable and secure environment.

9. Foster positive stakeholder relationships with owners, vendors, local authorities, and the community.

10. Drive continuous improvement initiatives in guest services, sustainability, and operational efficiency.