Sr. Executive/ Asst. Manager-Customer Service Department.

Job Description

Title: Sr. Executive/ Asst. Manager-Customer Service Department.

Company Name: Best Western Heritage

Vacancy: 02

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree in any discipline;

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Contact with clients when required and interact with clients and build relationship with them while ensuring their needs are being met;
∎ Welcome all clients, visitors (local & foreign), and guests into office in a professional manner;
∎ To be responsible for receiving letters, messages, documents, bills and dispatch them to concerned authority by keeping records;
∎ Record, file and track all outgoing and incoming courier;
∎ Ensure record of staff movements in and out of organization in the movement register;
∎ Necessary support providing to the Management as deemed appropriate;
∎ Collect necessary information and promptly report office activities directly to responsible department;
∎ Excellent communication and telephone skill. Operate telephone, answer call and transfer to the concerned person;
∎ Client refreshment management and inventory control;
∎ Implementation of client service protocols and resolve complex client problems or disputes in a professional manner;
∎ Manage all matters pertaining to office appearance and utilities;
∎ Provide proper guidance to the visitor's with proper etiquettes;
∎ Maintain Telephone Directory of the organization. Maintain telecommunication system;
∎ Ensure worked area is organized and prepared in perfect manner;
∎ Mail Management including Courier, Incoming Call receiving, Office Document collection, Letter dispatching both incoming & outgoing and send to concern person on time;
∎ Regular updating the information files of the clients;
∎ Contact customers to discuss their precise needs and arrange appointments, if required;
∎ Ensure implementation of customer service procedures, policies and standards;
∎ Visiting areas assigned by management and follow up accordingly;
∎ Prepare and maintain customers'/visitors' list and contact with clients and find out the new prospects for the company; prepare presentation & present it to the local clients;
∎ Must be able to handle the database independently, building a strong relationship with customer;
∎ Other responsibilities as and when assigned by the management will be treated as duty.

Additional Requirements:
∎ Age 22 to 27 years
∎ 2 years prior experience in customer facing roles;
∎ Proven experience in a leadership role is required;
∎ Excellent communication skills and the ability to anticipate the needs of customers;
∎ Must demonstrate strong analytical thinking skills;
∎ Should possess strong problem solving skills and the ability to make sound judgment calls;
∎ Superior organizational and time management skills;
∎ Knowledge of customer service programs and databases, or the ability to learn new task quickly.
∎ Experience requirements: 2 years in Corporate Sector
∎ Age 22 to 27 years, honest dynamic, disciplined, self motivated and able to work in under pressure;
∎ Candidate should have adequate proficiency in English, knowledge in computer, strong leadership capability and team building efficiency;
∎ Overall management of the front desk office;
∎ Undertake company promotional activities and assist in preparation/arrangement

Salary:
∎ Attractive remuneration are being offered for the position; Complimentary lunch facility at office.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 9 Mar 2022

Company Information:
∎ 7 Feb 2022
∎ Best Western Heritage

Category: Secretary/Receptionist