Senior Executive- Reservation & Ticketing
Job Description
Title: Senior Executive- Reservation & Ticketing
Company Name: Welcare Group
Vacancy: --
Age: Na
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
- At least 5 years
- The applicants should have experience in the following business area(s): Advertising Agency, IT Enabled Service, Travel Agent, Agro based firms (incl. Agro Processing/Seed/GM), Real Estate, Developer, Importer, Power
Published: 2025-11-23
Application Deadline: 2025-11-30
Education:
- Bachelor/Honors
Bachelor’s degree in any subject or related field (Master’s preferred).
Requirements:
- At least 5 years
- The applicants should have experience in the following business area(s): Advertising Agency, IT Enabled Service, Travel Agent, Agro based firms (incl. Agro Processing/Seed/GM), Real Estate, Developer, Importer, Power
Skills Required:
Additional Requirements:
Minimum 5 years’ experience in visa/ ticketing/ reservation management in Bangladesh.
Strong knowledge of visa processes for major international destinations.
Excellent communication, presentation, and client-handling skills.
Experience in designing and selling travel packages (domestic & international).
Ability to negotiate effectively with vendors and service providers.
Proficiency in using travel or CRM software for record management.
Strong organizational and multitasking abilities.
Ability to work independently and travel frequently to field locations.
Proficiency in Bangla and English (spoken and written).
Proven experience in air ticketing with strong command of relevant software.
Excellent knowledge of airline fare rules, ticketing procedures, and reservation guidelines.
Strong communication, problem-solving, and customer-handling skills.
Ability to work under pressure while maintaining accuracy and service quality.
Basic understanding of visa, hotel booking, and tour package processes (preferred).
Ability to achieve sales targets and contribute to business growth.
Responsibilities & Context:
About Welcare Trip
Welcare Trip is a trusted travel partner under Welcare Group BD, dedicated to promoting eco-tourism and unforgettable adventures across Bangladesh. We design personalized and group tours that highlight the country’s natural beauty—lush forests, coastal landscapes, serene rivers, wildlife sanctuaries, and culturally rich communities. Guided by our motto, “Your Journey, Our Care,” we ensure safe, responsible, and hassle-free travel experiences.
From trekking through hill tracts to exploring mangrove forests, historic heritage sites, and pristine eco-spots, we help travelers experience Bangladesh in exciting and sustainable ways. Our team also provides expert visa and travel support for international trips, ensuring smooth, stress-free journeys at home and abroad. Join us in inspiring meaningful travel that connects people with nature, culture, and adventure.
Position Overview:
Welcare Trip is looking for a skilled and service-oriented Senior Executive – Reservation & Ticketing to manage air ticketing operations, client communication, and sales support. The ideal candidate must have hands-on expertise in Sabre Red GDS, along with strong customer service skills and the ability to ensure smooth and accurate travel arrangements for clients. This role is key to supporting daily sales operations and delivering exceptional travel experiences.
Responsibilities:
Reservation & Ticketing Operations
Handle air ticket reservations, re-issuance, refunds, voids, and cancellations using Sabre Red GDS.
Communicate with airlines and clients to confirm bookings, schedule changes, and resolve ticketing issues.
Prepare accurate itineraries, fare quotes, PNR updates, and travel documentation.
Ensure all reservations comply with airline policies, fare rules, and company guidelines.
Client Service & Support
Provide timely and professional support to customers regarding flights, fares, and booking inquiries.
Assist clients with preliminary information on visas, hotels, and tour packages when required.
Maintain strong client relationships through effective communication via phone, email, and in-person meetings.
Reporting & Documentation
Prepare and maintain daily sales, booking summaries, and ticketing reports.
Keep accurate records of transactions, customer profiles, and ticketing logs.
Sales Growth & Target Achievement
Contribute to increasing daily and monthly ticketing and service sales volume.
Achieve monthly sales targets for air tickets, visa support, and travel packages.
Coordinate with the sales and tour packaging team to maximize revenue opportunities.
Job Other Benifits:
As per company policy.
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 12.50% |
| Bangladesh University of Business and Technology | 3.75% |
| Bangladesh Open University | 2.50% |
| University of Asia Pacific | 2.50% |
| Jagannath University | 2.50% |
| Northern University Bangladesh | 2.50% |
| East West University | 2.50% |
| DHAKA COLLEGE | 2.50% |
| Abudharr Ghifari College | 1.25% |
| King Saud University | 1.25% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 42.50% |
| 31-35 | 27.50% |
| 36-40 | 16.25% |
| 40+ | 13.75% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 6.33% |
| 20K-30K | 31.65% |
| 30K-40K | 34.18% |
| 40K-50K | 20.25% |
| 50K+ | 7.59% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 6.25% |
| 0.1 - 1 years | 1.25% |
| 1.1 - 3 years | 13.75% |
| 3.1 - 5 years | 20.00% |
| 5+ years | 58.75% |
