Title: Senior Executive, IT
Company Name: ServicEngine Ltd.
Job Location: Dhaka
Employment Status: Full-time
∎ B.Sc in CSE/ICE/EEE or similar subjects from a reputed educational institution
∎ 3 to 5 year(s)
∎ Supervisory Responsibilities:
∎ Collaborate team with the relevant departments to better address client needs & providing regular updates to higher management
∎ Guide team to maintain customer satisfaction by providing problems-solving resources.
∎ Supervising and team management, work under pressure, research, problem
∎ KPI Base:
∎ Ticket Resolve
∎ Maintaining user response on performance
∎ Doing cost effective solution design for new system and service
∎ Ensure employees overall Performance
∎ Ensure overall Team Management and knowledge Management
∎ Act as key contact point to manage evolving client expectations, needs, and priorities to ensure client satisfaction
∎ Task management (tracking, assigning, checking back ticket)
∎ Network Management (Internet troubleshoot, ISP communicate, solving immediate problems) & Ensuring network up time
∎ Floor Diagram (managing changes, workstation, planning, coordinating)
∎ IT procurement management (Planning, Price collect based on required products specifications, communicate with vendors)
∎ IP phone management (balance check, service, vendor communicate)
∎ IP camera management (checking and problem solving)
∎ Proxy management (Proxy service checkup, vendor communicate, coordinating with team if they face problem)
∎ LDAP Management (Monthly audit, update leaver’s list)
∎ Portal management (updating, troubleshooting)
∎ IT orientation with new joiners
∎ IT awareness training for employee time-to-time
∎ Team roaster management & leave management
∎ Coordinate with the IT support team to solve any kinds of technical issues and daily IT works
∎ R&D on new solutions/technology/processes
∎ Age 28 to 32 years
∎ Both males and females are allowed to apply
∎ Required Skills/Abilities:
∎ Age 28 to 32 years
∎ Knowledge on Linux & Windows, Information security, cloud, Mac, Cisco, Micro Tik, networking, Scripting, programming, clustering, High availability, fault-tolerance and storage backup.
∎ Need to have strong interpersonal skills, good listener, especially when problems arise.
∎ Ability to manage multiple troubleshooting at same time and capability to work independently.
∎ Ability to propose viable solutions to problems, strong analytic skills and action Oriented.
∎ Desire to learn globalization by working closely with a delivery organization
∎ Computer literacy in MS-Office (Word, excel, PPT, Visio) is a MUST. MS-Access is a plus.
∎ Mastery of English language skill - both written and verbal.
∎ Physical Requirements:
∎ Prolonged periods of sitting at a desk and working on a computer.
∎ Capability to work in both office MBD, MHK & virtually.
∎ Work from home, Work at office and must be able to access and monitor Server Room (Data Center) physically.
Compensation & Other Benefits:
∎ Weekly 2 holidays, Insurance, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Jun 2022
∎ 11 May 2022
∎ ServicEngine Ltd.
∎ Address : House# 8, Abbas Garden, DOHS Mohakhali, Dhaka - 1206
∎ Web : www.sebpo.com
∎ Business : SEBPO is a leading global outsourcing partner to many of the world’s largest advertising, technology and media companies. The company specializes in ad operations, creative services, quality assurance and data solutions. SEBPO offers industry expertise and process governance so organizations can scale, innovate and control costs.
SEBPO has been consistently recognized as one of the “5000 Fastest Growing Private Companies in America” by Inc.
Founded in 2006, SEBPO is based in New Jersey with delivery centers in Bangladesh and El Salvador. To learn more about SEBPO, please visit www.sebpo.com