Senior Executive / Assistant Manager – Visa Expert & Tour Operations

Job Description

Title: Senior Executive / Assistant Manager – Visa Expert & Tour Operations

Company Name: MASTUL Foundation

Vacancy: 2

Age: 25 to 40 years

Job Location: Dhaka (Lalmatia)

Salary: Negotiable

Experience:

Published: 2026-06-03

Application Deadline: 2026-06-18

Education:

• Bachelor of Business Administration (BBA) in Business Administration
• Master of Business Administration (MBA)

• Age 25 to 40 years

We are expanding our travel services division and looking for dynamic professionals to join our team. This combined circular seeks Visa Experts and a Ticketing & Tour Package Specialist who can deliver end-to-end travel solutions. Candidates must be customer-centric, process-driven, and possess deep industry knowledge to drive client satisfaction and operational excellence.

## Key Responsibilities

For Visa Operations (3 Positions):

End-to-End Visa Management: Handle complete visa processing operations for major global destinations (UK, USA, Canada, Schengen, Australia, Middle East, Malaysia, etc.).

Compliance & Document Verification: Rigorously review, verify, and compile client documents to ensure 100% accuracy and compliance with embassy guidelines.

Liaison & Coordination: Maintain strong professional coordination with embassies, consulates, VFS/visa application centers, and international travel partners.

Consultancy: Provide expert, up-to-date travel and visa guidance tailored to individual or corporate client profiles.

Tour Package Design & Management: Formulate, price, and market customized domestic and international tour packages/holiday itineraries.

Prepare regular reports on visa application success rates and departmental performance.

Resolve customer queries and visa-related issues professionally and promptly.

For Ticketing & Tour Package Management (1 Position):

GDS Operations: Manage complex domestic and international air ticket reservations, reissues, refunds, and cancellations using Amadeus, Galileo, or Sabre.

Tour Package Design & Management: Formulate, price, and market customized domestic and international tour packages/holiday itineraries.

Vendor Negotiation: Coordinate and negotiate rates with hotels, local transport providers, and ground tour operators to ensure competitive packaging.

Itinerary Optimization: Provide clients with cost-effective flight routing and seamless holiday itineraries.

Shared Operational Duties:

Maintain accurate client databases, visa statuses, and daily ticketing/sales records.

Resolve client complaints or travel emergencies (flight delays, sudden policy changes) professionally and promptly.

Contribute to departmental performance reports for management review.

## Requirements

Educational Requirements

Bachelor's degree in Business Administration (BBA), Tourism & Hospitality Management, International Relations, or a related discipline.

Master’s degree or professional certifications in GDS/IATA will be highly advantageous.

Experience Requirements

Minimum 3 to 5 years of functional experience in a reputable travel agency, tour operator, or corporate travel management firm.

Candidates applying for the Ticketing & Tour role must have at least 2 years of proven experience in holiday package curation and vendor management.

Required Skills & Competencies

Technical Proficiency: In-depth knowledge of global immigration rules OR advanced mastery of GDS software (Amadeus/Galileo/Sabre).

Package Architecture: Proven ability to source, cost, and assemble holiday packages.

Communication: Exceptional client-handling skills with full professional fluency in written and spoken English and Bengali.

Tools: Proficient in MS Office Suite (particularly Excel for pricing sheets and Word for documentation).

Additional Requirements

Age: 30 to 40 years (Flexible for exceptionally qualified candidates).

High level of emotional intelligence, problem-solving ability, and resilience under peak seasonal pressure.

Strict adherence to data security and client confidentiality protocols.