Job Description
Title: Sales & Customer Support Executive
Company Name: Torayvinobd
Vacancy: 03
Location: Dhaka (DOHS Banani)
Salary: Negotiable
Experience:
∎ At least 2 years
Published: 18 May 2025
Education:
∎ Bachelor/Honors, HSC, Diploma
Requirements:
Additional Requirements:
∎ Education: Bachelor’s degree preferred, but HSC or Diploma holders are encouraged to apply if they have relevant experience.
∎ Minimum 2 years of experience in sales or customer support (preferably in eCommerce, electronics, or consumer goods).
∎ Strong communication and persuasion skills in Bangla; basic English proficiency is a plus.
∎ Experience using social media inboxes and WhatsApp/web-based CRM tools.
∎ Ability to multitask and work in a fast-paced environment.Must be organized, punctual, and customer-oriented.
∎ Requirements:
Responsibilities & Context:
∎ Communicate with potential customers across Messenger, WhatsApp, phone calls, and website.
∎ Handle customer inquiries, explain product benefits, and persuade customers to purchase.
∎ Follow up with interested leads and ensure timely conversion to sales.
∎ Confirm orders, process entries into the system, and coordinate with logistics for delivery.
∎ Maintain detailed and organized records of customer interactions and sales data.
∎ Work closely with the digital marketing and field sales team for smooth coordination.
∎ Handle basic after-sales queries and provide satisfactory customer service.
∎ About the Company:
∎ Torayvino BD is the official distributor of Japan’s trusted Torayvino Water Purifier brand in Bangladesh. We’re on a mission to provide safe, affordable, and high-quality water purification solutions to households across the country. With a strong online presence and expanding dealer network, we are growing fast and looking for talented individuals to join our team.
∎
∎ Job Summary:
∎ We are hiring a dynamic and experienced Sales & Customer Support Executive to handle inbound customer inquiries, close sales, and deliver excellent post-sale service. You will be responsible for engaging with leads through platforms such as Facebook Messenger, WhatsApp, website chat, and direct phone calls, guiding customers through the purchase process, and maintaining records of communication and sales.
∎
∎ Key Responsibilities:
∎ Communicate with potential customers across Messenger, WhatsApp, phone calls, and website.
∎ Handle customer inquiries, explain product benefits, and persuade customers to purchase.
∎ Follow up with interested leads and ensure timely conversion to sales.
∎ Confirm orders, process entries into the system, and coordinate with logistics for delivery.
∎ Maintain detailed and organized records of customer interactions and sales data.
∎ Work closely with the digital marketing and field sales team for smooth coordination.
∎ Handle basic after-sales queries and provide satisfactory customer service.
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Commission on Sales
∎ Performance Bonuses
∎ Commission on Sales
∎ Performance Bonuses
∎ Why Join Us? Opportunity to work with an international brand (Torayvino - Japan). Supportive team environment and structured growth path. Attractive sales commissions and performance bonuses. Subsidized lunch and other in-house employee benefits.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (DOHS Banani)
Read Before Apply: How to Apply:
Send your CV to [email protected] & use the subject line:
Application for Sales & Customer Support Executive - Torayvino BD
https://www.torayvinobd.com/
Company Information:
∎ Torayvinobd
∎ House-13, Flat: 3A, Road: 04, Old DOHS, Banani, Dhaka.
Address::
∎ House-13, Flat: 3A, Road: 04, Old DOHS, Banani, Dhaka.
Application Deadline: 22 May 2025
Category: Marketing/Sales
