Job Description

Title: Room Division Manager

Company Name: Sea Pearl Beach Resort & Spa Ltd.

Vacancy: 01

Age: 30 to 40 years

Location: Cox's Bazar

Salary: Negotiable

Experience:
∎ 5 to 8 years
∎ The applicants should have experience in the following business area(s):Hotel, Resort

Published: 7 Nov 2024

Education:
∎ Master of Business Administration (MBA) in Hospitality Management

Requirements:

Additional Requirements:
∎ Age 30 to 40 years

Responsibilities & Context:
∎ Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping.
∎ Ensure daily duties are performed by colleagues in a timely manner and in accordance with departmental SOPs.
∎ This will typically happen through appropriate training, scheduling and coaching.
∎ In situations where we are short staffed or have high business demands this could mean assisting subordinates in their roles or performing their duties.
∎ Observe the flow of guest and colleague activity, noting and sharing opportunities for improving process and policy with the appropriate department head.
∎ Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
∎ Operate within departmental budgets through effective stock and cost controls and well managed schedules.
∎ Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
∎ Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
∎ Ensure team members have an up-to-date knowledge of all room categories and amenities.
∎ Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
∎ Ensure staffing levels cover business demands.
∎ Ensure ongoing training based on the requirements.
∎ Ensure communication meetings are conducted and post-meeting minutes generated.
∎ Recruit, manage, train and develop the Room Division team.
∎ Contribute to succession planning.
∎ Ensure team members comply with hotel security, fire regulations and all health and safety legislation.
∎ Establish positive relationships with the guests and vendors, handling all guest interactions with the highest level of hospitality and professionalism, accommodating.
∎ special requests whenever possible. Resolve and respond to all guest complaints, concerns and criticism using the established Guest Opportunity Process and Empowerment Guidelines.
∎ Ensure all guest opportunities are reported through the Guest Opportunity Log.
∎ Maintain security of keys and guest items; ensure all lost and found goods are reported and stored in accordance with resort standards.
∎ Liaise with other departments and managers with regards to guest requests and expectations, following up on requests to ensure satisfaction.
∎ Carry out systematic checks of facilities, equipment and vehicles for needed maintenance, repairs or refurbishing.
∎ Address violations of policy or service issues, swiftly and in accordance with resort corrective action standards; recommend and/or advise on additional training, corrective action, commendation and/or promotion.
∎ Maintain acceptable level of required supplies, submitting requests or POS in an accurate and timely manner.
∎ Monitor and adjust staffing levels to meet guest and budgetary expectations.
∎ Ensure that all facilities including back of house areas, restrooms, porches and driveways are tidy and attractive as well as golf carts and transportation vehicles.
∎ Perform other duties as required by management.
∎ Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping.
∎ Ensure daily duties are performed by colleagues in a timely manner and in accordance with departmental SOPs.
∎ This will typically happen through appropriate training, scheduling and coaching.
∎ In situations where we are short staffed or have high business demands this could mean assisting subordinates in their roles or performing their duties.
∎ Observe the flow of guest and colleague activity, noting and sharing opportunities for improving process and policy with the appropriate department head.
∎ Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
∎ Operate within departmental budgets through effective stock and cost controls and well managed schedules.
∎ Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
∎ Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
∎ Ensure team members have an up-to-date knowledge of all room categories and amenities.
∎ Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
∎ Ensure staffing levels cover business demands.
∎ Ensure ongoing training based on the requirements.
∎ Ensure communication meetings are conducted and post-meeting minutes generated.
∎ Recruit, manage, train and develop the Room Division team.
∎ Contribute to succession planning.
∎ Ensure team members comply with hotel security, fire regulations and all health and safety legislation.
∎ Establish positive relationships with the guests and vendors, handling all guest interactions with the highest level of hospitality and professionalism, accommodating.
∎ special requests whenever possible. Resolve and respond to all guest complaints, concerns and criticism using the established Guest Opportunity Process and Empowerment Guidelines.
∎ Ensure all guest opportunities are reported through the Guest Opportunity Log.
∎ Maintain security of keys and guest items; ensure all lost and found goods are reported and stored in accordance with resort standards.
∎ Liaise with other departments and managers with regards to guest requests and expectations, following up on requests to ensure satisfaction.
∎ Carry out systematic checks of facilities, equipment and vehicles for needed maintenance, repairs or refurbishing.
∎ Address violations of policy or service issues, swiftly and in accordance with resort corrective action standards; recommend and/or advise on additional training, corrective action, commendation and/or promotion.
∎ Maintain acceptable level of required supplies, submitting requests or POS in an accurate and timely manner.
∎ Monitor and adjust staffing levels to meet guest and budgetary expectations.
∎ Ensure that all facilities including back of house areas, restrooms, porches and driveways are tidy and attractive as well as golf carts and transportation vehicles.
∎ Perform other duties as required by management.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Cox's Bazar

Job Highlights:

Company Information:
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.

Address::
∎ Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 7 Dec 2024

Category: Hospitality/ Travel/ Tourism