Front Office Supervisor

Job Description

Title: Front Office Supervisor

Company Name: Sea Pearl Beach Resort & Spa Ltd.

Vacancy: 1

Age: Na

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Bachelor/Honors
• Diploma in Hotel Management

• At least 3 years
• The applicants should have experience in the following business area(s): Hotel, Resort

Guest Service:

• Welcome guests, manage check-in/check-out, and assist throughout their stay.

• Ensure guest details are accurate and requests are handled promptly.

• Resolve guest complaints with professionalism and empathy.

• Maintain knowledge of hotel facilities, services, and local attractions.

Revenue & Operations:

• Promote hotel services and amenities to maximize sales.

• Follow credit, cash handling, and billing procedures accurately.

• Coordinate with housekeeping and reservations to ensure room readiness.

Team Support:

• Guide and train new staff as required.

• Communicate effectively during shift changes.

Guest Satisfaction:

• Deliver genuine hospitality and take ownership of guest issues until resolved.

• Strive to exceed guest expectations at all times.

Policies & Conduct:

• Follow hotel standards for attendance, grooming, and safety.

• Maintain a professional image and cooperative relationship with all departments.

• Adhere to all company rules, ensuring a positive and safe work environment.