F&B Supervisor / Team Leader

Job Description

Title: F&B Supervisor / Team Leader

Company Name: Sea Pearl Beach Resort & Spa Ltd.

Vacancy: --

Age: At least 23 years

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort

Published: 2025-10-25

Application Deadline: 2025-11-24

Education:

• HSC

Requirements:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort

Skills Required: communication and interpersonal skill.,Conflict management,Guest service,Hotel Software,Leadership and teamwork,Problem Solving,Time Management and Prioritization,Training & Development

Additional Requirements:

• Age At least 23 years

Responsibilities & Context:

• Supervise and coordinate daily departmental operations to ensure consistent, high-quality service aligned with international 5-star standards.

• Act as a liaison between team members and management, ensuring smooth communication and operational alignment.

• Lead by example in delivering exceptional service, professionalism, and attention to detail.

• Handle guest concerns promptly, efficiently, and with a service recovery mindset; follow up to ensure guest satisfaction.

• Ensure all areas under responsibility are clean, well-maintained, and compliant with health, safety, and hygiene standards.

• Maintain accurate shift reports, handovers, incident logs, and ensure seamless transition between shifts.

• Monitor team performance, provide constructive feedback, and contribute to performance appraisals.

• Assist with managing inventory, stock levels, and ordering supplies while maintaining cost controls.

• Support the implementation of service innovations and guest engagement initiatives.

• Conduct regular team briefings to communicate daily goals, VIP guest information, and hotel updates.

• Coordinate with other departments (e.g., Concierge, Housekeeping, Kitchen, Engineering) to ensure seamless service delivery.

• Identify areas for improvement in service processes and suggest enhancements to management.

• Uphold brand values and maintain a high level of guest privacy, discretion, and professionalism.

• Monitor grooming and conduct of team members to ensure adherence to brand and service standards.

• Participate actively in departmental meetings, training programs, and hotel events as required.

• Manage minor disciplinary issues within the team, in alignment with HR policies and leadership guidance.

• Ensure proper handling, storage, and security of guest and hotel property.

• Maintain up-to-date knowledge of hotel products, services, promotions, and local attractions to assist guests confidently.

Job Other Benifits:

• Insurance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Service Charge

• Accomodations

• Uniform

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Hospitality/ Travel/ Tourism