Job Description
Title: Room Attendant
Company Name: Renaissance Dhaka Gulshan Hotel RDGH
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ SSC
Experience Requirements:
∎ 1 to 5 year(s)
Job Responsibilities:
∎ Address guests' service needs in a professional, positive, and timely manner.
∎ Assist other employees to ensure proper coverage and prompt guest service.
∎ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
∎ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
∎ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
∎ Thank guests with genuine appreciation and provide a fond farewell.
∎ Speak to guests and co-workers using clear, appropriate and professional language.
∎ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
∎ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
∎ Talk with and listen to other employees to effectively exchange information.
∎ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
∎ Provide assistance to coworkers, ensuring they understand their tasks.
∎ Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
∎ Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
∎ Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
∎ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
∎ Request preventative maintenance or non-urgent repairs using appropriate method (e.g., Hotline, Guestware, Mystique, MLR communication).
∎ Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.
∎ Check with the appropriate source (e.g., Housekeeping office, manager/supervisor) for additional assignments throughout the shift.
∎ Identify room assignments and type of cleaning required for each.
∎ Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.
∎ Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
∎ Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
∎ Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
∎ Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
∎ Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check out, but bags were found in the room).
∎ Prepare and distribute room assignments to Housekeeping staff.
∎ Coordinate VIP service to ensure VIP's needs are met throughout the stay.
∎ Record, monitor, and update list of ‘Do Not Disturb' rooms.
∎ Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
∎ Document discrepant rooms and submit to Front Desk, Manager, or Accounting.
∎ Assign rush rooms and rooms previously on the ‘Do Not Disturb' list to Housekeepers as they occur.
∎ Communicate with Housekeepers throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time.
Additional Requirements:
∎ Age 20 to 30 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Service Charge benefit
∎ Compensatory Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility
∎ Extensive Take Care Activities
∎ Engaging Work Environment
∎ In-house Doctor Support
∎ Comprehensive Learning & Development Program
∎ Career Advancement
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Jul 2023
Company Information:
∎ 21 Jun 2023
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ Address : 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Category: Hospitality/ Travel/ Tourism
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