Retail Sales Officer (RSO)

Job Description

Title: Retail Sales Officer (RSO)

Company Name: Jewellery Division of Titan Company Limited (Tata Group)

Vacancy: 3

Age: 22 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Group of Companies

• Bachelor/Honors

• 2 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Group of Companies

• Age 22 to 40 years

Behavioural Skills

•Customer Centricity

•Delivers Results

•Nurtures Relationships

•Passionate about our Categories & Products

•Sales/retail experience

Job Context: To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assisting them in choosing the desired product and completing the sales transaction.

Job Responsibilities:

Sales: Product Sales

Receive and engage with the customer to understand the customer’s requirement. Introduce the various product offering to the customers and facilitate customer buying decision. Prepare the estimate of the products selected and completing the sales transaction. Achieve category wise sales target for the allocated section. Assist the customer in a sales return or repair work.

Process Outcome: Store operating policy

Performance Measure: Increase in customer satisfaction score. Increase in revenue

Sales: Retail Operations: Store Management

Adhere to the standard operating procedures in the store. Adhere to cost savings practices undertaken in the store. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment. Ensure proper and attractive display of the products at the appropriate counter. Transfer the stock to the locker at the close of the day. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft. Monitor the dead stock and liaison with the store manager to minimise the same. Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes.

Process Outcome: Store management

Performance Measure: Adherence to policies

Sales: Retail Operations: Feedback management

Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.

Process Outcome: Feedback mechanism

Performance Measure: Increase in customer satisfaction score

Sales: Retail Operations: Feedback management

Manage customer queries and complaints as per the company guidelines

Process Outcome:

Complaint resolution policy

Performance Measure:

Customer satisfaction scores

Reporting to: Store Manager

Preferably from Retail, Hospitality or Aviation background with good customer service experience.

• Mobile bill,Provident fund
• Salary Review: Yearly
• Festival Bonus: 2

As Per Company policy.