Resort Manager

Job Description

Title: Resort Manager

Company Name: Novem Ecoresort

Vacancy: 1

Age: Na

Job Location: Moulvibazar (Sreemangal)

Salary: Tk. 60000 - 70000 (Monthly)

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Hotel, Resort

• Bachelor/Honors

• At least 10 years
• The applicants should have experience in the following business area(s): Hotel, Resort

1. Marketing and Promotion

• Target: Maintain an average monthly occupancy rate of 80%, with a discount range of 20–30%.

• Support and/or execute monthly promotional campaigns in coordination with the marketing team.

• Monitor OTA platform and corporate agencies

2. Revenue and Profitability

• Meet or exceed monthly revenue targets.

• Maintain operational expenses within approved budgets.

• Ensure all purchases are cost-competitive and quality-checked.

3. Guest Satisfaction

• Achieve a guest satisfaction score above 95% or above (based on feedback forms, online reviews, TripAdvisor and/or, and Google ratings).

• Respond to all guest reviews within 24 hours and ensure 80–90% positive resolution.

4. Staff Performance and Retention

• Keep staff turnover below 10%.

• Conduct monthly staff training sessions on hospitality, customer service, compliance and safety.

• Achieve a staff satisfaction score of at least 80% (based on internal surveys).

• Ensure staff are motivated, loyal, and committed, even during challenging situations.

5. Operational Efficiency

• Maintain resort facilities (rooms, restaurant, pool, gardens, etc.) at 95–100% operational readiness.

• Complete emergency maintenance requests within 1–4 hours.

• Ensure regular deep cleaning and adherence to housekeeping checklists.

• Maintain mechanical and electrical equipment on a timely basis.

• Default accessories and amenities of the room are as it is and remain maintained on a regular basis.

• The landscape affected by rain and drought must be restored soon checking with the previous references.

• Proactively identify and resolve issues before they escalate.

• Monitor and coordinate CapEx work proactively.

7. Compliance and Safety

• Ensure 100% compliance with all local regulations (fire safety, food safety, labor laws).

• Conduct quarterly safety drills and audits.

• Ensure all licenses and registrations are up to date.

8. Innovation and Service Improvement

• Implement at least 1 new service, event, or package every month to enhance guest experience.

• Propose cost-saving or revenue-generating ideas monthly.

9. Relationship Management

• Build relationships with local stakeholders such as local government, VAT office, police stations, tourist police, associations, tour operators, agencies, and businesses.

• Represent the resort at local tourism-related events.

Miscellaneous:

·       Updating all necessary files and documents with necessary amendments (if any).

·       More Detailed and proactiveness towards every segment of each department.

·       Policy and guidelines development with the help of respective departments.

• Mobile bill,Tour allowance,Medical allowance,Profit share
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2