Reservation Sales Agent

Job Description

Title: Reservation Sales Agent

Company Name: Renaissance Dhaka Gulshan Hotel RDGH

Vacancy: 1

Age: 24 to 34 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Hotel
∎ Freshers are also encouraged to apply.

Published: 9 May 2024

Education:
∎ Diploma in Hotel Management

Requirements:

Additional Requirements:
∎ Age 24 to 34 years

Responsibilities & Context:
∎ Address guests' service needs in a professional, positive, and timely manner.
∎ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
∎ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
∎ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
∎ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
∎ Assist other employees to ensure proper coverage and prompt guest service.
∎ Thank guests with genuine appreciation and provide a fond farewell.
∎ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
∎ Speak to guests and co-workers using clear, appropriate and professional language.
∎ Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
∎ Talk with and listen to other employees to effectively exchange information.

Compensation & Other Benefits:
∎ Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Service Charge benefit
∎ Compensatory Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility
∎ Extensive Take Care Activities
∎ Engaging Work Environment
∎ In-house Doctor Support
∎ Comprehensive Learning & Development Program
∎ Career Advancement

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212

Address::
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 8 Jun 2024

Category: Hospitality/ Travel/ Tourism

Source: bdjobs.com

Similar Jobs

Cleaner/Dishwasher

Marketing Associates

VISA Processing Expert

Manager (Business Development)

Canteen Manager

Waiter/Cook/Cleaner/Hotel waiter/Housekeeper

Factory Worker/Packer

Travel Consultant

Junior Reservation Executive

ক্যান্টিন বয় (ক্যাফেটেরিয়া)

ওয়েটার (ক্যাফেটেরিয়া, পুরুষ)

Australian Visa Consultant

Counselor

Executive / Senior Executive - Reservation & Ticketing

reception

Executive ( Visa & Package )

Operation Head (Student Consultancy)

Executive Sous Chef

Reservation Sales Agent

Visa Consultant

Sales & Marketing Executive

Resturant Asst. Manager & General Manager for Americana (Pizza Hut, Hardees and KFC) - KSA

Resturant Asst. Manager & General Manager for Americana (Pizza Hut, Hardees and KFC) - KSA

Customer Service Executive

Sr Executive (Package Tour)

Restaurant Manager

Student Counselor

General Manager

Sous Chef / Junior Sous Chef (Banquet)

Duty Manager

Senior Counselor

Senior Sales Executive

Operation Manager

Tour Counselor

Executive- Visa

Front Office Executive

Manager, Business Developments - Food & Beverage

Reservation/ Sr. Reservation Officer

Assistant Manager / Manager - Food & Beverage (Foy's Lake Complex, Chattogram)

Manager - Customer Relationship Management (CRM)