Job Description
Title: Reservation Sales Agent
Company Name: Renaissance Dhaka Gulshan Hotel RDGH
Vacancy: 1
Age: 24 to 34 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Hotel
∎ Freshers are also encouraged to apply.
Published: 9 May 2024
Education:
∎ Diploma in Hotel Management
Requirements:
Additional Requirements:
∎ Age 24 to 34 years
Responsibilities & Context:
∎ Address guests' service needs in a professional, positive, and timely manner.
∎ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
∎ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
∎ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
∎ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
∎ Assist other employees to ensure proper coverage and prompt guest service.
∎ Thank guests with genuine appreciation and provide a fond farewell.
∎ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
∎ Speak to guests and co-workers using clear, appropriate and professional language.
∎ Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
∎ Talk with and listen to other employees to effectively exchange information.
Compensation & Other Benefits:
∎ Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Attractive Service Charge benefit
∎ Compensatory Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility
∎ Extensive Take Care Activities
∎ Engaging Work Environment
∎ In-house Doctor Support
∎ Comprehensive Learning & Development Program
∎ Career Advancement
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Address::
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 8 Jun 2024
Category: Hospitality/ Travel/ Tourism
