Reservation Manager / Assistant Reservation Manager
Job Description
Title: Reservation Manager / Assistant Reservation Manager
Company Name: Le Meridien Dhaka
Vacancy: Undefined
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Reservation
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Identifies new reservations sales business to achieve personal and property revenue goals.
∎ Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
∎ Closes the best opportunities for the property based on market conditions and property needs.
∎ Monitors same day selling procedures to maximize room revenue and control property occupancy.
∎ Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
∎ Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.
∎ Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
∎ Uses sales resources and administrative/support staff effectively.
∎ Assists in monitoring group reservation forecast data.
∎ Coordinates with sales and Convention Services to process rooming lists and reservation cards.
∎ Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
∎ Assists with monitoring accuracy of reservation sales orders within tracking systems.
∎ Tracks no-show reservations and processes charges as needed.
∎ Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
∎ Manages wait list and prioritizes order of wait list contacts to be made.
∎ Prepares work and maintenance orders.
∎ Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
∎ Services our customers in order to grow share of the account.
∎ Provides excellent customer service consistent with the daily service basics of the brand.
∎ Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
∎ Sets a positive example for guest relations.
∎ Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
∎ Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
∎ Handles guest complaints and disputes following the instant pacification procedures.
∎ Monitors reservations sales agents while on phone calls.
∎ Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
∎ Utilizes all available on the job training tools for employees.
∎ Creates monthly labor scheduling for team.
Additional Requirements:
∎ Age at least 25 years
∎ • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
∎ • Business Acumen - Understands and utilizes business information to manage everyday operations.
∎ • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
∎ o Inventory Management - The ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue/profit across all segments.
∎ o Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
∎ o Sales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.
∎ o Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
∎ o Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
∎ o Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
∎ • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
∎ o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
∎ o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
∎ o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
∎ o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
∎ o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per hotel policy.
Application Deadline: May 20, 2019
Company Information:
∎ Le Meridien Dhaka
∎ Address : 79/A, Commercial Area, Airport Road , Nikunja-02, Khilkhet, Dhaka-1229.
Category: Hospitality/ Travel/ Tourism
Deadline Expired on 20th May 2019
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