Receptionist, Gold`s Gym

Job Description

Title: Receptionist, Gold`s Gym

Company Name: Bashundhara Group

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years

• Masters

• Masters in any discipline

• At least 3 years

• Proven experience in customer service, preferably in a hospitality, fitness, or front desk setting.

• Excellent communication and interpersonal skills

• Basic proficiency in Microsoft Office (Excel, Word) and email correspondence

• Strong organizational and multitasking abilities

• Positive attitude and ability to work effectively in a team-oriented environment.

• Greet all members and guests with warmth and professionalism, ensuring a positive first impression.
• Address member inquiries and complaints courteously, maintain a complaint log, and escalate unresolved issues as needed.
• Oversee daily front desk activities, including member check-ins, check-outs, and access control in compliance with gym policies.
• Keep the reception and lobby area clean, organized, and inviting at all times.
• Handle locker key issuance, track usage, and report missing or damaged keys.
• Coordinate with the Head Trainer to book personal training sessions and other gym services as requested by members.
• Provide information on membership options, renewals, and benefits.
• Refer sales-related inquiries to the Sales & Marketing team.
• Share updates on gym events, programs, and promotions with members and guests.
• Answer phone calls and emails promptly, providing accurate information on services and policies.
• Maintain daily records of transactions in the designated Excel sheet and report findings to the supervisor.
• Coordinate with the Accounts Department regarding membership payments and deposits.
• Assist with additional administrative and operational tasks as assigned by the supervisor.
• Uphold the gym’s brand standards and ensure high levels of customer satisfaction through professionalism and courtesy.

• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2