Receptionist- Customer Care/Call Center(Hospital)

Job Description

Title: Receptionist- Customer Care/Call Center(Hospital)

Company Name: Impulse Health Services & Research Centre Ltd.

Vacancy: 4

Age: 22 to 30 years

Job Location: Dhaka (Tejgaon)

Salary: --

Experience:

• 2 to 3 years

• Bachelor degree in any discipline

• 2 to 3 years

• Age 22 to 30 years
• Only Female

• Good command of spoken and written English. Strong communication skill.

• Smart and pleasant looking, sound health and clear voice.

• Good command over Bangla and English.

• Good computer skill: MS-Word, MS-Excel, Internet browsing.

• Proficient with Microsoft Office software & Hospital management software.

• Experience in large organization is preferred.

• Ability to work well under pressure, Good social and interpersonal skills.

• Welcome all Clients, visitors and guests into the front office in a professional manner and maintain records related to Front Desk Operation.
• Answer all incoming calls and redirect them or keep messages.
• Good communication skill.
• Notifies company personnel of visitor arrival.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Shall respond to all queries promptly.
• Shall respond to request for information in accordance with polices laid down by the Hospital authority.
• Maintains security as per procedures, monitoring logbook, and issuing visitor badges.
• Operates telecommunication system by manufacturer’s instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.