Psychosocial Counselor-Rohingya Helpline on contract basis

Job Description

Title: Psychosocial Counselor-Rohingya Helpline on contract basis

Company Name: Concerned Women for Family Development [CWFD]

Vacancy: 01

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Master’s degree in Counseling, Educational or Clinical Psychology from any reputed University. Experienced candidates of Adolescents Sexual and Reproductive Health Rights and Gender Based Violence will be given preference. Candidates will have Good communication skills, willing to work in the grass root level, good understanding about callers and their dynamics.

Job Context:
∎ CWFD emerged from an emotional response to help women in need of reproductive health care counseling. The organization, originally named as “Concerned Women for Family Planning (CWFP), started its voluntary activities in 1974 to help the refuge coming to Dhaka city after the devastating famine of 1974. The organization was registered in 1975 with Directorate of Social welfare and formally launched its project activities in 1976 with only 5 female staff to cover an area of Dhaka city slum comprising around 50,000 people. For more information, please visit our website
∎ Vision Statement: Empower women, youths and adolescents to achieve gender equality and social justice within family and society.
∎ Mission Statement: CWFD is a non-political, non-profit voluntary organization run by women of Bangladesh to support, promote and protect the interest of women in Bangladesh by providing community-based health care, empower community to exercise their rights to eliminate social injustice, creating economic opportunities, empower under privileged youth of urban and rural population and develop human resources for a positive social change.
∎ Expected Programme Output(s): Girls, at risk of adolescent pregnancy, child marriage, or who are married, benefit from improved economic and life skills education opportunities, are protected from violence and able to access protection interventions and services across the development-humanitarian-peace building continuum.
∎ Programme background: Concerned Women for Family Development will receive funds from United Nations Population Fund (UNFPA) to implement Adolescents and Youth Programme. This programme aims to address gender- based violence (GBV) in Bangladesh by establishing linkages to adolescents’ sexual and reproductive health and rights (SRHR) and gender equity, with a focus on engaging boys and improving relationship building skills. As a part of delivering adolescent friendly health services, the programme will create linkage for tele-counseling and referral services to different service providers on sexual and reproductive health and gender-based violence. The primary target groups of this helpline and adolescent friendly health service are adolescents aged 10-19 years. Also, covered the youths aged 20-24 years.
∎ For the national humanitarian response, Counselling through Alapon Helpline will be provided to Rohingya adolescents and adolescents in disaster prone districts. There will be a live Alapon session on the Radio Naf for adolescents in the Rohingya camp and in the host communities. Besides, 3000 MHM kits will be prepositioned and distributed during disaster period and youth leader would be mobilized and incentivized to raise awareness and disseminate lifesaving messages among adolescents during disaster focusing on GBV and child marriage.
∎ Only potential male/female candidates of Chattogram/Cox’s Bazar District are encouraged to apply. Candidate must be proficient in speaking regional/local dialect of Chattogram/Cox’s Bazar district.
∎ Job Duration: 05 (five) months and maybe extended depending on availability of fund.
∎ Duty station: Dhaka

Job Responsibilities:
∎ Provide Counseling to callers -
∎ Provide tele counseling on COVID-19
∎ Provide tele counseling, information on sexual and reproductive health
∎ Provide tele counseling, information on gender based violence
∎ Provide tele counseling, information on mental health
∎ Applied Counseling skills -
∎ Maintain strict confidentiality of callers
∎ Demonstrate non-judgmental attitudes
∎ Demonstrate active listening
∎ Demonstrate good communication skills
∎ Demonstrate empathy
∎ Demonstrate unconditional positive regard
∎ Client Relationship Management (CRM) -
∎ Input callers information
∎ Use of resources as per need
∎ Prepare call analysis through CRM
∎ Sound knowledge and skills on computer various program and internet
∎ Supervision -
∎ Taking regular call related supervision from related concern
∎ Maintain proper uses of information after taking supervision
∎ Keep updated by gathering knowledge through related reading materials
∎ Taking regular call related supervision from related concern
∎ Maintain proper uses of information after taking supervision
∎ Keep updated by gathering knowledge through related reading materials
∎ Referral System - Refer callers as per need
∎ Live program conduction - Conduct live Program (Radio/Facebook) as per need

Compensation & Other Benefits:
∎ BDT 40,000/- per month (including all other benefits).

Job Source: Online Job Posting.

Application Deadline: 8 Aug 2022

Company Information:
∎ 1 Aug 2022
∎ Concerned Women for Family Development [CWFD]
∎ Address : House-16 & 18, Road-01, Block-E, Banasree Housing Society, Rampura, Dhaka-1219.
∎ Web :
∎ Business : The Concerned Women for Family Development (CWFD), is a non-government and non political voluntary Organization established in 1976 and registered with NGO Affairs Bureau of registration No. 72of dated 22 April 1981.

Category: NGO/Development

: Line of responsibility: The Psychosocial Counselor-Rohingya Helpline is directly reportable to the Psychosocial Manager, Adolescents and Youth Programme.Zero tolerance: CWFD will adhere to the zero-tolerance policy or position and culture against all forms of abuses including sexual exploitation and abuse, torture, bullying etc. Each matter will be taken into full consideration and immediate action will be taken. Everyone in the organization, regardless of rank or position, will be held equally accountable.

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