Project Officer, CFM desk Supervisor, Protection, HCMP

Job Description

Title: Project Officer, CFM desk Supervisor, Protection, HCMP

Company Name: BRAC

Vacancy: --

Age: Na

Job Location: Cox`s Bazar (Teknaf, Ukhia)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): NGO, Development Agency

 Graduation/ Post Graduation in any discipline from any UGC approved reputed university or institute

• At least 1 year
• The applicants should have experience in the following business area(s): NGO, Development Agency

Knowledge:

o Community-Based Protection (CBP) and CFM/CAIPP.

o Community engagement and outreach strategies.

o Safeguarding and PSEA policies.

Skills:

o Supervising volunteers and team coordination.

o Record keeping and digital data management (KOBO, Office).

o Communication with communities.

Competencies:

o Problem-solving

o Decision-making

o Cultural sensitivity and adaptability

BRAC is an international development organisation founded in Bangladesh in 1972 that partners globally with over 100 million people living with inequality and poverty to create opportunities to realise their potential.

The Complaint and Feedback Mechanism (CFM) desk Supervisor will be responsible for CAIPP implementation, organizing and facilitating the key activities at the field level under assigned project.

• Implement CFM desk activities, including registering complaints, feedback, and queries into the digital system (CAIPP) in line with agreed standards and schedules.

• Supervise, guide, and monitor CFM Desk Volunteers (COMs), ensuring quality service delivery, adherence to protocols, and regular presence at the ISC during working hours.

• Manage information and data systems, including service mapping, daily KOBO data entry (complaints, feedback, queries etc.), and systematic cross-checking with physical logbooks to ensure data accuracy.

• Ensure timely referral, follow-up, and advocacy with relevant sectors and stakeholders to facilitate case resolution in accordance with established referral pathways.

• Ensuring the management and operationality the CFM desks, including availability of all required documents (logbooks, referral and feedback forms), communication materials, and a secure, locked suggestion box for confidential submissions.

• Disseminate verified key messages and information, as approved by UNHCR and relevant authorities, and maintain a community knowledge sources to provide updated FAQs and context-specific information.

• Conduct regular community outreach and engagement, working closely with community structures such as Imams, teachers, Majhis, women and youth groups, and persons with disabilities to enhance awareness and access to services.

• Represent at Sectoral Coordination Meetings, sharing updates, challenges, and community feedback to programme improvement continuous coordination

Safeguarding

• Ensure the safety of Programme Participants, people who come into contact with the organisation and team members from any harm, abuse, neglect, harassment and exploitation including sexual exploitation and abuse (SEA) to achieve the programme's goals of safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.

• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.

·       Mobile bill

·       Weekly 2 holidays

·       Festival Bonus

·       Health & Life Insurance

·       Paternity/ Maternity leave

·       others as per Organisation policy.