Job Description
Title: Operations Manager
Company Name: Uttaran
Vacancy: --
Location: Satkhira (Tala)
Experience:
∎ At least 5 years
Published: 29 May 2025
Education:
∎ Bachelor/Honors, Masters
∎ Bachelor’s degree required (Engineering, Industrial Operations, Business Administration, or related). Master’s degree (MBA, M.Eng, MPA) preferred.
∎ Bachelor’s degree required (Engineering, Industrial Operations, Business Administration, or related). Master’s degree (MBA, M.Eng, MPA) preferred.
Requirements:
Additional Requirements:
∎ Experience: At least 5 years in senior operations or plant management roles. Experience in water treatment, manufacturing, or logistics sectors highly desirable.
∎ Core Competencies
∎ Operations Excellence: Proven experience in managing and optimizing production systems and supply chains in resource-constrained or rural settings.
∎ Business Acumen: Strong understanding of unit economics, operational KPIs, market growth levers, and cost optimization.
∎ Technical Literacy: Familiarity with water treatment technologies (especially RO systems), electrical/mechanical systems, and quality control instruments.
∎ Analytical Skills: Ability to use data tools (Excel, PowerPoint, Google Sheets) to drive decision-making and continuous improvement.
∎ Financial Oversight: Experience in operational budgeting, cost accounting, and financial reporting.
∎ Language Proficiency: Fluent in English and Bangla, with excellent communication skills across diverse stakeholder groups.
∎ Digital Tools: Proficient in Microsoft Office; experience with CRM, or logistics software is a plus.
∎ Leadership: Collaborative and adaptive leadership style with the ability to manage cross-functional teams and field-level staff.
∎ Mission Alignment: Strong commitment to social enterprise values, community empowerment, and climate-resilient infrastructure.
∎ Experience: At least 5 years in senior operations or plant management roles. Experience in water treatment, manufacturing, or logistics sectors highly desirable.
∎ Core Competencies
∎ Operations Excellence: Proven experience in managing and optimizing production systems and supply chains in resource-constrained or rural settings.
∎ Business Acumen: Strong understanding of unit economics, operational KPIs, market growth levers, and cost optimization.
∎ Technical Literacy: Familiarity with water treatment technologies (especially RO systems), electrical/mechanical systems, and quality control instruments.
∎ Analytical Skills: Ability to use data tools (Excel, PowerPoint, Google Sheets) to drive decision-making and continuous improvement.
∎ Financial Oversight: Experience in operational budgeting, cost accounting, and financial reporting.
∎ Language Proficiency: Fluent in English and Bangla, with excellent communication skills across diverse stakeholder groups.
∎ Digital Tools: Proficient in Microsoft Office; experience with CRM, or logistics software is a plus.
∎ Leadership: Collaborative and adaptive leadership style with the ability to manage cross-functional teams and field-level staff.
∎ Mission Alignment: Strong commitment to social enterprise values, community empowerment, and climate-resilient infrastructure.
Responsibilities & Context:
∎ 1. Plant Operations Management
∎ Oversee day-to-day operations of three RO plants to ensure compliance with production KPIs, quality assurance standards, and safety protocols.
∎ Optimize input-output ratios (water recovery rate, energy efficiency, consumable usage).
∎ Implement Standard Operating Procedures (SOPs) for plant performance and staff productivity.
∎ 2. Sales Strategy & Channel Development
∎ Develop and execute B2C and B2B sales strategies aligned with monthly revenue targets.
∎ Expand distribution channels via data-driven territory management and market segmentation.
∎ Establish sales performance dashboards and CRM protocols to track customer conversion and retention metrics.
∎ 3. Logistics & Supply Chain Optimization
∎ Design efficient distribution models for timely water delivery from plants to customers and retail outlets.
∎ Leverage route optimization tools and GPS tracking for fleet management.
∎ Establish KPIs for last-mile delivery, including fulfillment rate, delivery time, and vehicle utilization.
∎ 4. Technical & Quality Control Oversight
∎ Supervise preventive and corrective maintenance schedules for RO systems, pumps, storage units, and electrical infrastructure.
∎ Ensure compliance with WHO and national water quality standards through regular lab testing and field sampling.
∎ Introduce remote monitoring tools integration for technical oversight.
∎ 5. Data Analytics & Performance Reporting
∎ Develop and maintain operational dashboards for tracking production, distribution, sales, and cost-efficiency metrics.
∎ Generate periodic performance reports for internal stakeholders and partners, including variance analysis and process improvements.
∎ Implement ERP or MIS tools to centralize data collection and workflow tracking.
∎ 6. Financial Planning & Cost Management
∎ Manage operational budgeting, cost controls, procurement compliance, and vendor performance.
∎ Identify cost-reduction opportunities across OPEX and CAPEX without compromising service quality.
∎ Align financial planning with business growth and sustainability objectives.
∎ 7. Social Impact Integration
∎ Embed social impact metrics into operational KPIs (e.g., cost per liter delivered, number of households served, affordability index).
∎ Engage local stakeholders and integrate feedback mechanisms to improve service relevance and user satisfaction.
∎ Support monitoring teams in the evaluation of health, economic, and gender-related outcomes of water access.
∎ Candidate Profile
∎ A successful candidate will bring a hybrid profile of operations leadership, business management, and technical competence. You should be comfortable scaling systems, leading multidisciplinary teams, and using operational levers to drive both commercial performance and community impact.
∎ Uttaran Paani is a social enterprise initiative of Uttaran, a leading grassroots NGO in Bangladesh. Operating in the water-scarce and salinity-affected region of Southwest Bangladesh, Uttaran Paani manages four Reverse Osmosis (RO) water purification plants that deliver safe, affordable drinking water to underserved communities. The enterprise integrates business efficiency with social impact to ensure long-term sustainability and scalability.
∎ The strategic partner of Uttaran Paani on this project is the French non-profit association 1001fontaines, whose goal is to ensure everyone can drink safe water and enjoy improved health. Its mission is to design and deploy at scale sustainable safe drinking water solutions for vulnerable communities. This is made possible through the provision of high-quality bottled water services up to the point of use, the capacity-building of local organizations to ensure the continuity of these services, and the mobilization of the communities and local ecosystems to raise awareness about the importance of safe water for health and development.
∎ Reports to: Uttaran Head of Programme, Climate Change & Water Governance
∎ Position Overview
∎ The Operations Manager will be responsible for optimizing the entire value chain of Uttaran Paani’s water production and distribution system. This includes plant operations, logistics, sales strategy, technical maintenance, data-driven decision-making, and financial performance. The role demands both strategic acumen and strong execution capabilities, ensuring efficient delivery of safe water while maintaining the enterprise’s financial health and social mission.
∎ Key Responsibilities
∎ 1. Plant Operations Management
∎ Oversee day-to-day operations of three RO plants to ensure compliance with production KPIs, quality assurance standards, and safety protocols.
∎ Optimize input-output ratios (water recovery rate, energy efficiency, consumable usage).
∎ Implement Standard Operating Procedures (SOPs) for plant performance and staff productivity.
∎ 2. Sales Strategy & Channel Development
∎ Develop and execute B2C and B2B sales strategies aligned with monthly revenue targets.
∎ Expand distribution channels via data-driven territory management and market segmentation.
∎ Establish sales performance dashboards and CRM protocols to track customer conversion and retention metrics.
∎ 3. Logistics & Supply Chain Optimization
∎ Design efficient distribution models for timely water delivery from plants to customers and retail outlets.
∎ Leverage route optimization tools and GPS tracking for fleet management.
∎ Establish KPIs for last-mile delivery, including fulfillment rate, delivery time, and vehicle utilization.
∎ 4. Technical & Quality Control Oversight
∎ Supervise preventive and corrective maintenance schedules for RO systems, pumps, storage units, and electrical infrastructure.
∎ Ensure compliance with WHO and national water quality standards through regular lab testing and field sampling.
∎ Introduce remote monitoring tools integration for technical oversight.
∎ 5. Data Analytics & Performance Reporting
∎ Develop and maintain operational dashboards for tracking production, distribution, sales, and cost-efficiency metrics.
∎ Generate periodic performance reports for internal stakeholders and partners, including variance analysis and process improvements.
∎ Implement ERP or MIS tools to centralize data collection and workflow tracking.
∎ 6. Financial Planning & Cost Management
∎ Manage operational budgeting, cost controls, procurement compliance, and vendor performance.
∎ Identify cost-reduction opportunities across OPEX and CAPEX without compromising service quality.
∎ Align financial planning with business growth and sustainability objectives.
∎ 7. Social Impact Integration
∎ Embed social impact metrics into operational KPIs (e.g., cost per liter delivered, number of households served, affordability index).
∎ Engage local stakeholders and integrate feedback mechanisms to improve service relevance and user satisfaction.
∎ Support monitoring teams in the evaluation of health, economic, and gender-related outcomes of water access.
∎ Candidate Profile
∎ A successful candidate will bring a hybrid profile of operations leadership, business management, and technical competence. You should be comfortable scaling systems, leading multidisciplinary teams, and using operational levers to drive both commercial performance and community impact.
Skills & Expertise:
Compensation & Other Benefits:
∎ Location: Tala, Satkhira, Bangladesh
∎ Salary: Applicants should mention their expected salary as part of the application process.
∎ Location: Tala, Satkhira, Bangladesh
∎ Salary: Applicants should mention their expected salary as part of the application process.
Employment Status: Full Time
Job Location: Satkhira (Tala)
Apply Procedure:
Hard Copy:
∎ Please send your resume/CV latest by 6th June 2025 via bdjobs online application.
∎ Join Uttaran to make a difference in the lives of poor and disadvantaged communities in Bangladesh!
∎ Note - Uttaran is dedicated to creating a secure and equitable environment that is free from all forms of discrimination and harassment. This applies to employees, partner organizations, participants, and other stakeholders, who are all entitled to be treated with respect and dignity and have equal opportunities at every level. Regardless of age, sex, gender, religion, ethnicity, color, physical and mental ability, we believe that everyone has the right to live free from sexual abuse, exploitation, and harassment. To achieve this goal, we have a zero-tolerance policy towards any conduct that is incompatible with the objectives of Uttaran, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. Anybody who was previously accused by any of these offences is not allowed to apply for any position of Uttaran. All candidates who are selected for a position with Uttaran will be expected to adhere to our safeguarding policies, code of conduct, child protection guidelines, and other procedures. They will be subject to rigorous reference and background checks, which may involve verifying their academic credentials, employment history, and obtaining police verification if deemed necessary. Additional information may be required from selected candidates to facilitate the background check process.
∎ Uttaran`s contact address is House # 32 (Flat-B1), Road # 10/A, Dhanmondi, Dhaka-1209, and our website is www.uttaran.net.
Company Information:
∎ Uttaran
∎ House # 32 (Flat-B1), Road # 10/A, Dhanmondi, Dhaka-1209
∎ www.uttaran.net
∎ Uttaran is a national development organization working in the southwest Bangladesh since 1985 to uphold rights and entitlements and to improve the socio-economic condition of the poor and disadvantaged. Uttaran facilitates in getting access to and control over resources by the poor and disadvantaged to improve agricultural productivity and economic empowerment.
Address::
∎ House # 32 (Flat-B1), Road # 10/A, Dhanmondi, Dhaka-1209
∎ www.uttaran.net
∎ Uttaran is a national development organization working in the southwest Bangladesh since 1985 to uphold rights and entitlements and to improve the socio-economic condition of the poor and disadvantaged. Uttaran facilitates in getting access to and control over resources by the poor and disadvantaged to improve agricultural productivity and economic empowerment.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 6 Jun 2025
Category: NGO/Development
