Operations Manager - Projects & Operations

Job Description

Title: Operations Manager - Projects & Operations

Company Name: WW Tech Ltd.

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 6 years
• The applicants should have experience in the following business area(s): Advertising Agency

• Bachelor of Science (BSc) in Computer Science & Engineering
• Master of Business Administration (MBA)

• Bsc in computer science

• MBA will be given preference.

• 3 to 6 years
• The applicants should have experience in the following business area(s): Advertising Agency

• 3–6 years of experience in operations management, project coordination, or managerial roles

• Strong leadership and people management skills

• Excellent communication skills in English and Bangla

• Ability to handle pressure, multitask, and make independent decisions

• Comfortable with remote communication tools (Zoom, Google Meet, Slack, etc.)

• Familiarity with project management and collaboration tools (Asana, Trello, ClickUp, Jira, etc.)

• Basic understanding of IT services, digital marketing, or creative/3D workflows

Department: Operations

Location: Dhaka (On-site)

Job Summary: WW Tech Ltd. is seeking a capable and responsible Manager – Projects & Operations to oversee daily operations, manage client projects, coordinate internal teams, and ensure smooth execution across departments. The role requires strong leadership, decision-making ability, and flexibility to support international client communication when required.

Work Schedule & Flexibility

• Saturday to Thursday

• Standard office hours: 9:30 AM – 6:00 PM

• Saturday: 9.30am - 2.00 pm

• Occasional night-time or off-hour remote client communication may be required based on project needs

• Work hours will be adjusted accordingly to ensure adequate rest and work-life balance

Key Responsibilities

Operations & Management

• Oversee daily office operations and ensure workflow efficiency

• Coordinate activities across development, design, digital marketing, and 3D teams

• Monitor team productivity and resource allocation

• Ensure internal processes and SOPs are followed

Project & Client Oversight

• Supervise multiple ongoing client projects and ensure timely delivery

• Act as a senior point of contact for key clients

• Review project timelines, deliverables, and quality standards

• Resolve escalations, delays, or operational bottlenecks

• Handle client communication during off-hours or at night when required (remote), particularly for international clients

Team Coordination

• Guide team leads and support staff in task prioritization

• Conduct regular follow-ups and performance monitoring

• Support onboarding and training of new team members

Reporting & Planning

• Prepare and present regular status reports to management

• Track operational performance, risks, and improvement areas

• Assist management in planning and process optimization

• Competitive salary (based on experience and capability)

• Performance-based incentives

• Flexible work-hour adjustments when night communication is required

• Opportunity to grow into a senior leadership role

• Professional and collaborative work environment

• Friday: Weekly off