Operations Coordinator

Job Description

Title: Operations Coordinator

Company Name: SAJIDA FOUNDATION

Vacancy: --

Age: Na

Job Location: Dhaka (GULSHAN 1)

Salary: --

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor of Social Science (BSS) in Public Health
• Bachelor of Business Administration (BBA) in Business Administration

• Bachelor`s degree in Hospital Management, Public Health, Business Administration, or a related field.

• 2 to 3 years
• The applicants should have experience in the following business area(s): NGO

• 2-4 years of experience in hospital or healthcare operations (experience in mental health is an advantage).

• Strong organisational and coordination skills.

• Good communication and interpersonal abilities.

• Ability to multitask and work in a fast-paced healthcare environment.

• Proficiency in MS Office and basic reporting tools.

• Fluency in English and Bangla.

The HUB - Neuroscience & Psychiatry Hub Ltd. (NPHL) is a specialised mental health facility and an enterprise of SAJIDA Foundation, located in Gulshan to address the growing need for quality, accessible mental health services in Bangladesh. As part of SAJIDA Foundation`s Mental Health Continuum of Care, NPHL brings together comprehensive assessment, diagnosis, and treatment under one roof, within a safe, compassionate, and dignified environment for psychiatric care.
NPHL offers integrated services including inpatient and outpatient care, psychological counselling, occupational therapy, and 24/7 specialised support. It is a trusted space where individuals and families can access high-quality mental health care with dignity, privacy, and compassion.
The Operations Coordinator will support the day-to-day administrative and operational functions of NPHL. This role will assist in ensuring smooth coordination across clinical and non-clinical departments, facilitating efficient service delivery, and maintaining compliance with organisational policies and regulatory standards. The incumbent will act as a key link between departments to support high-quality patient care and operational excellence.
Key Responsibilities:

• Assist in the daily operations of hospital services to ensure smooth workflow.

• Coordinate between departments (clinical, nursing, HR, finance, admin) to ensure seamless service delivery.

• Support implementation and monitoring of Standard Operating Procedures (SOPs).

• Maintain records, reports, and documentation related to operations.

• Assist in scheduling meetings, preparing minutes, and following up on action points.

• Ensure proper communication flow across teams and departments.

• Support business development and clinical coordination to ensure patient satisfaction.

• Handle coordination for patient flow, appointments, and service delivery processes.

• Assist in resolving operational issues impacting patient care.

• Assist in ensuring compliance with DGHS, DNC, and relevant regulatory requirements.

• Support quality improvement initiatives, infection control, and safety protocols.

• Help monitor adherence to hospital policies and procedures.

• Assist in procurement coordination and vendor communication.

• Support tracking of operational expenses and budget-related documentation.

• Liaise with police, local government and political office, journalists when required.

• Support implementation of marketing and outreach activities.

• Facilitate coordination for multidisciplinary team (MDT) activities.

• Salary with Mobile & Internet allowance, Festival Bonus and other benefits.