Operation Manager, E-commerce Merchant Aggregation

Job Description

Title: Operation Manager, E-commerce Merchant Aggregation

Company Name: IT Consultants Ltd.

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Master of Science (MSc) / Masters in related field / MBA
∎ Bachelor of Science (BSc) / Bachelor in related field / BBA

Experience Requirements:
∎ At least 2 year(s)

Job Responsibilities:
∎ Meet department Key Performance Indicators, including external response times, worked cases, backlog of cases and customer satisfaction in order to drive a positive NPS score.
∎ Manage Merchant questions and escalations by phone, email, web-based services in accordance with service levels
∎ Ensure smooth (inter)departmental processes and the highest level of service by working together with other departments
∎ Provide customized training programs and best practice sharing of knowledge
∎ Contribute to merchant retention by identifying service gaps and opportunities.
∎ Work with merchants and other operation support teams to meet and exceed merchant service level expectations.

Additional Requirements:
∎ Age at least 25 years
∎ Both males and females are allowed to apply
∎ At least 2 years practical experience in the relevant field

Salary: Negotiable

Compensation & Other Benefits:
∎ As per Company Policy

Application Deadline: October 22, 2019

Company Information:
∎ IT Consultants Ltd.

Category: IT/Telecommunication