Operation Manager
Job Description
Title: Operation Manager
Company Name: Cross World Power Limited.
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Hotel Management
Experience Requirements:
∎ 12 to 14 year(s)
∎ The applicants should have experience in the following area(s):
F&B Waiter, Operation
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Fully responsible for all aspects of all departments.
∎ Support and work with all Head of Departments in all aspects of running this hotel.
∎ Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
∎ Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, guest feedback and action taken for service recovery, and also any staff issues.
∎ Ensure SOP implementation in all departments and check the same during routine operational checks.
∎ Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
∎ Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter.
∎ Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
∎ Monitor the co-ordination between all departments for smooth & efficient operations.
∎ Assessing and reviewing customer satisfaction and service recovery process.
∎ Meet all dept. heads to review & train the staff to upkeep the human capital.
∎ Identifying staff learning needs and assisting with development
∎ Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
∎ Conduct weekly / Daily meeting with HOD personnel for enquiry & follow up & conversion to grow up the business.
∎ Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
∎ Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
∎ Responsible for the overall management of the operation of the hotel.
∎ Perform any other tasks assigned by the management
Additional Requirements:
∎ Age 40 to 45 years
∎ Only males are allowed to apply
∎ Strong written communication & report writing skill;
∎ Able to work under pressure and control large number of sales force;
∎ Willing to travel extensively, Should have good communication & negotiating skill.
∎ Must have very good persuading and presentation skill to the customers.
∎ Ability to lead, control and motivate the sales force.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2
Application Deadline: September 14, 2019
Company Information:
∎ Cross World Power Limited.
∎ Address : Plot 1/B, Road 90, Gulshan 2, Dhaka 1212
∎ Web : www.cross-world.com
Category: Hospitality/ Travel/ Tourism
Read Before Apply: Applicants must submit an on-line application. Do not submit multiple applications; this will only slow the review of your application, and delay processing.
