Officer/Executive-Customer Service

Job Description

Title: Officer/Executive-Customer Service

Company Name: Charming Trim & Packaging (BD) Ltd.

Vacancy: 02

Age: 22 to 35 years

Job Location: Narayanganj (Siddirganj)

Salary: Negotiable

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Bachelor/Honors

• 3 to 7 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Age 22 to 35 years

• Excellent English communication skills – verbal and written.
• Accurate computer skills.
• Working knowledge of software packages (applicable at the time).
• Time management skills – self motivator and work to strict deadlines.
• Problem solving skills.
• Flexible team player.
• Knowledge of materials associated with print & packaging.
• Behaves with tact, sensitivity and responsibility in dealing with both internal and external  parties.

• Check order receive status daily basis.
• Issue PI, Sending PI within flexible time to customer as per PO.
• Ensure that customer information is maintained accurately in the customer database.
• Follow up for payment receive from customer end & afterwards proceed for bulk production.
• Provide product information, pricing, lead-time and availability information for all kind of products over mail & phone.
• Follow up with production team for making goods ready on time.
• Follow up the product sample of customer & ensure it to sales team.
• Performs all tasks in accordance with quality procedures to achieve customer satisfaction and smooth work flow.
• Supports marketing and sales initiatives.
• Liaising with internal customers and ensuring commercial objectives are meet.
• Follow up with Supply Chain department for smooth material issue.
• Build and maintain strong internal relationships with customers.
• Maintains records and reports in an organized manner.
• Follow CS Manager’s decision as well as company’s rules & regulation
• Lead team for effectively processing and execution of orders.

• Mobile bill,Medical allowance,Provident fund,Insurance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Earn Leave Encashment.

Service Benefits.

Alternate Saturday off.