Title: Officer/Executive-Customer Service
Company Name: Charming Trim & Packaging (BD) Ltd.
Vacancy: 02
Age: 25 to 40 years
Job Location: Narayanganj (Siddirganj)
Salary: Negotiable
Experience:
Excellent English communication skills – verbal and written.
Accurate computer skills.
Time management skills – self motivator and work to strict deadline.
Check order receive status daily basis.
Issue PI, Sending PI within flexible time to customer as per PO.
Ensure that customer information is maintained accurately in the customer database.
Follow up for payment receive from customer end & afterwards proceed for bulk production.
Provide product information, pricing, lead-time and availability information for all kind of products over mail & phone.
Follow up with production team for making goods ready on time.
Follow up the product sample of customer & ensure it to sales team.
Performs all tasks in accordance with quality procedures to achieve customer satisfaction and smooth work flow.
Supports marketing and sales initiatives.
Liaising with internal customers and ensuring commercial objectives are meet.
Follow up with Supply Chain department for smooth material issue.
Build and maintain strong internal relationships with customers.
Maintains records and reports in an organized manner.
Follow CS Manager’s decision as well as company’s rules & regulation
Annual Leave Encashment.
Service benefits.
Alternate Saturday duty off.